Press Ganey
Press Ganey is a preeminent global provider of patient experience measurement, performance analytics, and strategic advisory solutions for the healthcare industry, serving over 41,000 facilities. The company’s core focus is on transforming the patient journey from start to finish through a single, comprehensive experience management platform. This engine utilizes omnichannel listening, including surveys, rounding tools, and real-time social media analysis, all powered by AI-driven text analytics to capture over a billion patient voices annually. Key platforms like CAHPS & Regulatory surveys, iRound, and NarrativeDX are instrumental in helping healthcare providers deliver personalized care, streamline daily patient rounding, and optimize real-time service recovery. By combining the industry’s largest datasets with vivid dashboards and competitive benchmarks, Press Ganey empowers senior leaders to make data-fueled decisions, identify friction points, and drive holistic improvements across physical and virtual care to build patient love and loyalty, securing its position as a Star player in the market.
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Epic Systems Corporation
Epic Systems Corporation is a globally dominant developer of electronic health record (EHR) software, fundamentally leveraging its systems to enhance the digital patient experience. The company’s core mission is to create a single, comprehensive medical record for over 305 million patients, which is central to delivering higher-quality, more personalized care. In the patient experience technology space, Epic integrates sophisticated tools into its platform to simplify care for patients and providers alike. Examples include the widely used MyChart patient portal, which offers features like organ donor registration and secure communication, and new interoperability features that automate insurance verification and patient check-in. Furthermore, its systems enable advancements like Smart Bedside Displays, which keep hospitalized patients informed and engaged with real-time care plans. By building its patient experience tools directly into its clinical and administrative software, Epic ensures seamless workflows and remains one of the largest and most influential providers in the healthcare technology sector.
NRC Health
National Research Corporation (NRC Health) is a prominent provider specializing in experience management solutions tailored exclusively for the healthcare industry. The company’s platform utilizes advanced artificial intelligence (AI) to collect and analyze feedback from every touchpoint, including patients, employees, and the broader community. This comprehensive data analysis is designed to offer actionable insights, enabling healthcare organizations to significantly enhance service delivery and overall patient satisfaction. A key technological offering is nQuire, an AI-powered tool that meticulously analyzes patient feedback to uncover hidden sentiments and insights, which allows providers to make data-driven decisions quickly. Additionally, the Huey AI engine assists healthcare systems in understanding and responding to patient needs, thereby facilitating the creation of a more personalized and human-centered care journey. NRC Health’s comprehensive approach solidifies its status as a leading partner for providers focused on improving the entirety of the patient experience ecosystem.
Medallia Inc.
Medallia Inc. is a leading provider of experience management solutions, extending its powerful AI-driven platform, the Medallia Experience Cloud, to the healthcare sector. This Software-as-a-Service (SaaS) platform is designed to unify and analyze patient feedback collected from a vast array of channels, including digital interactions, traditional surveys, voice recordings, and social media. By capturing patient signals in real-time, Medallia empowers hospitals and clinics to personalize care delivery and efficiently close the loop on feedback, significantly enhancing service quality. The company offers specialized, outcome-focused tools such as the Medicare Stars Solution and the Ambulatory Patient Experience Suite, which support both payers and providers in improving quality scores and patient engagement metrics. With a relentless focus on innovation, Medallia continues to advance its platform with AI-powered features like Ask Athena and Smart Response, ensuring healthcare organizations have the actionable intelligence needed to drive continuous service improvement.
Qualtrics
Qualtrics is a major international player in the Experience Management (XM) space, providing robust solutions to help healthcare organizations strategically manage and improve the patient experience. The company’s platform is designed for real-time feedback capture across the entire patient journey, from pre-visit assessment to post-acute care and billing support. Qualtrics offers a best-in-class program by utilizing expert-designed surveys validated by leading healthcare providers and includes a closed-loop follow-up system to address issues in the moment. The platform features role- and channel-based dashboards, vivid analytics, and AI-powered tools that turn multi-channel feedback (including online reputation and grievance letters) into clear, predictive insights. By enabling clients to measure the full clinical episode and remix data by various metrics, Qualtrics ensures healthcare leaders can empower their front-line staff with immediate, actionable insights to coordinate care better and truly improve hospital service.
NextGen Healthcare, Inc.
NextGen Healthcare, Inc. is a well-established provider of innovative ambulatory healthcare technology solutions, making it a key force in the patient experience technology market. The company’s core strength lies in its deeply integrated patient experience platform, which is built directly into its Electronic Health Record (EHR) system. This native integration ensures that clinical workflows and patient-facing tools work seamlessly together, avoiding the disjointed systems that often frustrate patients. NextGen’s solutions go beyond the clinic, supporting critical services like remote patient monitoring and proactive recall messaging to maintain continuous engagement between visits. By providing a comprehensive suite of services that includes managed cloud, medical billing, and consulting, NextGen helps ambulatory practices modernize their operations, increase efficiency, and provide a unified, satisfying patient experience from appointment scheduling to follow-up care.
Klara Technologies, Inc.
Klara Technologies, Inc. is an innovative communication and workflow automation platform focused on making patient-provider interactions simple and efficient. The company’s approach is unique in that it meets patients on their phones via text-based communication, eliminating the need for patients to download separate apps or remember new passwords. This strategy is highly effective in enhancing patient care and significantly reducing administrative burdens, saving staff countless hours daily. Klara facilitates secure patient communication, provider collaboration, and telemedicine services, supporting medical professionals in over 40 specialties. Its platform boasts strong interoperability with top EHR systems, including Athena health and eClinical Works. Following its acquisition by Modernizing Medicine (ModMed), Klara has become a foundational element in their digital patient collaboration efforts, providing patients with greater influence and control over their medical experiences to boost overall practice effectiveness.
Luma Health
Luma Health is recognized as a leader in patient experience, specializing in a platform that streamlines patient management across the entire care journey. The company’s core focus is solving the “trickiest parts” of patient management, such as expediting the scheduling of referral patients and preventing patients from getting lost in follow-up care. A key strength of the platform is its high degree of interoperability, connecting effortlessly with various systems, including Electronic Health Records (EHRs), payment systems, and population health tools. Luma Health is noted for its mature and dynamic texting functionality, which serves as a central hub for patient communication, ensuring patients and providers stay connected. By providing reliable, customizable products that integrate scheduling, messaging, and digital intake, Luma Health empowers healthcare systems to deliver a cohesive and frictionless experience, thereby driving down administrative work and improving patient retention.
NexHealth
NexHealth is a full-service patient experience platform primarily known for its powerful, real-time bidirectional sync with practice management systems. This deep integration is the foundation of its offering, which focuses on delivering a streamlined “digital front door” for healthcare. The platform’s defining features include 1-Click Booking, which allows patients to instantly schedule appointments by viewing real-time office availability. Beyond scheduling, NexHealth digitizes the entire administrative process, enabling patients to digitally fill out HIPAA-compliant forms, pay post-appointment bills, and automatically manage patient recall and recare. By reducing friction points and automating complex front-office tasks, NexHealth guarantees that practices increase patient satisfaction and retention, contributing directly and positively to the business’s growth and validating its importance among emerging market leaders.
Veradigm (FollowMyHealth)
Veradigm, through its FollowMyHealth Patient Engagement Platform, is a significant player focused on integrating patient-facing services to enhance the care experience. The cloud-based, mobile-first platform serves as a single point-of-access for millions of connected patients, fostering seamless collaboration between patients and healthcare providers. FollowMyHealth offers a comprehensive suite of digital tools designed to empower patients to actively participate in their care. These features include a Personal Health Record for viewing medical history and lab results, as well as functions for requesting prescription renewals, secure messaging with providers, online appointment scheduling, mobile check-in, and online bill payment. By offering an integrated approach that also supports virtual care options like video and email visits, Veradigm ensures that patients receive timely information and a cohesive experience, thereby improving adherence to treatment plans and overall health outcomes.
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