Epic Systems Corporation
Epic Systems Corporation is a globally recognized technology giant known for its widely implemented Electronic Health Record (EHR) systems, serving a vast network of major health systems, academic medical centers, and community hospitals worldwide. Over 305 million patients currently have electronic records managed by Epic. The company’s core patient engagement offering is Epic MyChart, which is integral to its digital patient experience solutions. MyChart provides patients with a secure, single point of access to critical health information, including test results, visit summaries, and medication lists. It empowers patients by facilitating secure messaging with their care team, managing appointment scheduling, and streamlining prescription refill requests. MyChart’s seamless integration with the Epic EHR system is its primary strength, enabling the consolidation of diverse aspects of the patient journey into a cohesive online environment. This comprehensive approach leverages interoperability, artificial intelligence, and digital tools to enhance communication and patient empowerment within the Epic ecosystem.
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Cerner / Oracle Cerner Corporation
Cerner, now part of Oracle Cerner Corporation, is a major health technology company deeply embedded in health systems globally, focusing on integrated software and services. Its main patient engagement tool is Cerner HealtheLife, which is robustly integrated with the Cerner PowerChart EHR system, streamlining workflows for existing Cerner users. HealtheLife allows patients to access their personal health records, schedule clinic visits, and participate in video appointments, supporting the growing demand for telehealth services. The platform includes a useful family management feature, enabling parents to monitor and track their children’s health information from one location. Additionally, patients can set and track personalized health goals, encouraging continuous engagement in their wellness journey. By leveraging this deep integration with the EHR, Cerner HealtheLife ensures high efficiency and coordinated care, enhancing patient connectivity and engagement across large, integrated health environments.
NextGen Healthcare, Inc.
NextGen Healthcare, Inc. is a well-established provider of innovative ambulatory healthcare technology solutions, specializing in EHR, practice management, and various surround solutions. The company’s patient engagement strategy is centered around the NextGen Patient Portal, which connects smoothly with its core EHR and practice management systems. The portal is designed as a robust solution for integrated patient engagement, offering patients direct access to their records, the ability to join video visits, and receive essential health reminders. A significant feature is its comprehensive educational library, which provides patients with articles about common conditions, fostering better health literacy. Furthermore, the platform incorporates analytics capabilities that track patient engagement levels, allowing staff to identify and proactively support individuals who may require additional outreach. NextGen’s dedication to providing reimagined ambulatory solutions enables providers to deliver whole-person health and optimize value-based care through effective patient partnership.
Klara Technologies, Inc.
Klara Technologies, Inc., now operating under Modernizing Medicine (ModMed) since its 2022 acquisition, focuses on enhancing patient communication and streamlining administrative workflows through a unified, secure messaging platform. Klara’s core mission is to minimize the volume of traditional phone calls received by medical practices by consolidating interactions into text messaging, web chat, call-to-text, and voicemail transcription services. The platform is highly regarded for its user-friendly interface; patients do not need to download apps, create accounts, or remember passwords, maximizing convenience. Despite this ease of access, all communications are strictly secure and HIPAA-compliant. Klara effectively integrates with many top EHR systems, including AdvancedMD and Veradigm, making it versatile across diverse medical practices. By automating communications and simplifying administrative tasks, Klara helps medical professionals accelerate workflows and improve patient care across more than 40 specialties.
Phreesia
Phreesia is a prominent patient engagement platform specifically engineered for healthcare providers managing high patient volumes with efficiency. The platform automates and integrates multiple critical administrative functions, including online scheduling, automated appointment reminders, payment processing, and proactive patient outreach. Phreesia excels at improving front desk operations by facilitating digital check-in and registration, allowing patients to verify insurance eligibility and pay copays digitally before their appointments, thus eliminating traditional waiting room paperwork. The system continuously validates insurance data, minimizing billing errors and efficiently feeding accurate information directly into the revenue cycle management system. Tailored for busy practices, Phreesia’s strategic use of automation significantly reduces no-show rates and streamlines the entire patient visit process, ensuring superior precision in administrative tasks and greater operational efficiency.
Televox
Televox provides a comprehensive patient engagement platform designed to serve the needs of large healthcare enterprises. The company specializes in delivering solutions that utilize next-generation automation to foster meaningful relationships and communication between providers and patients. While specific product details vary, Televox focuses on providing robust, enterprise-level communication tools. Its platform supports multi-channel outreach and automated messaging functionalities crucial for managing high volumes of patient interactions efficiently. Televox’s solutions help organizations ensure timely communication, manage appointment logistics, and maintain connectivity across various touchpoints, supporting broader strategies for relationship management and operational effectiveness within complex healthcare systems.
Artera
Artera delivers an intelligent, platform-level patient communications solution, distinguished by its integration of Artificial Intelligence (AI) to enhance healthcare interactions. Artera’s platform is designed to unify fragmented communications from a health system’s entire technology stack—including EHRs/EMRs and various specialized solutions—into a single, cohesive communication channel for patients. It utilizes AI-driven virtual agents to manage patient outreach through both voice and text, handling routine inquiries and ensuring timely support. By streamlining and simplifying patient interactions, Artera significantly reduces the administrative workload on healthcare staff. This unification and automation ultimately drives operational improvements, leading to higher staff efficiency, better patient adherence, and improved financial performance for healthcare organizations.
Veradigm FollowMyHealth
Veradigm FollowMyHealth, originating from solutions developed by Allscripts, is a powerful, cloud-based patient engagement platform designed as a mobile-first tool. It aims to enhance the patient care experience by facilitating strong collaboration between patients and healthcare providers across every stage of the health journey. As a comprehensive solution, FollowMyHealth consolidates various engagement needs, offering patients a full-service Personal Health Record (PHR) for 24/7 access to medical history, lab results, and prescription management. Operational tools like appointment confirmation, mobile check-in, online scheduling, and bill payment are seamlessly integrated. Trusted by millions of connected patients nationwide, Veradigm FollowMyHealth provides a unified mobile enterprise solution that meets patients on their terms, proving its value in improving health outcomes and simplifying practice operations.
Simbie AI
Simbie AI is an innovative player recognized for pioneering voice-based AI technology within the patient engagement market. Simbie AI provides a virtual workforce of clinically-trained AI agents capable of operating 24/7 to manage complex administrative tasks, thereby reducing the dependency on staff for routine interactions. The system efficiently handles scheduling appointments, processing prescription refills, and managing prior authorizations through intelligent voice technology. Critically, the system is designed to understand specific medical terminology and maintain strict HIPAA compliance. By offering a scalable, secure, and cost-effective solution with seamless EMR integration, Simbie AI helps healthcare practices eliminate missed calls, reduce administrative burden, and ensure round-the-clock patient accessibility.
Relias (formerly Feedtrail)
Relias, which previously operated as Feedtrail, is a leader among patient engagement vendors, particularly for its focus on personalized outreach and real-time patient feedback collection. The company offers the Relias Experience Management solution, allowing providers to build customized engagement journeys by segmenting patient audiences based on behavior or medical history. Relias supports effortless multi-channel communication via SMS and email. A key advantage is its robust Business Intelligence and analytics dashboard, which provides actionable insights by tracking engagement trends and measuring patient satisfaction. This data-driven approach enables healthcare organizations to continuously refine their patient care strategies. With its user-friendly interface, strong EHR integration, and commitment to security, Relias is a top choice for hospitals and physician offices looking to streamline engagement and foster lasting patient relationships.
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