PerfectServe
PerfectServe, LLC is a recognized leader in the Clinical Communication and Collaboration (CCC) market, distinguished for its intelligent, AI-driven clinical communication and scheduling platform. The company’s core mission is to optimize on-call coordination and streamline care transitions across healthcare organizations of all sizes. PerfectServe’s flagship Unite platform integrates secure communication, provider and staff scheduling, a hospital operator console, and patient & family communication solutions. The platform is especially known for its advanced Dynamic Intelligent Routing® (DIR), which ensures messages are routed to the right clinician based on urgency, specialty, and a complex workflow logic. This system helps reduce communication delays, minimizes manual errors, and ultimately enhances patient care outcomes. Recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for CCC, PerfectServe’s solution supports enterprise EHR-integrated communication and connects with legacy systems, like paging, to ensure instant delivery of critical test results and patient notifications. By providing this essential infrastructure, PerfectServe helps large provider networks and multi-specialty hospitals achieve high operational agility and improve overall provider happiness.
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TigerConnect
TigerConnect is a leading innovator in secure, mobile-first Clinical Communication and Collaboration (CCC) platforms, specifically designed to unify clinical workflows and enhance collaboration across entire care teams. The company’s platform is tailored for enterprise health systems, offering an enterprise-class solution that boosts operational efficiency and ensures regulatory compliance in both acute and ambulatory settings. TigerConnect’s capabilities extend beyond basic secure messaging to include voice and video calls, real-time message read receipts, and even message retraction. A key feature is its robust directory system, which allows clinicians to easily find individuals by name or role/job title, facilitating seamless communication across large and complex hospital environments. Leveraging strong integrations with Electronic Health Records (EHRs) and telemedicine services, the platform provides the agility and scalability needed in the rapidly evolving healthcare market. TigerConnect focuses on simple deployments and easy adoption, allowing interdisciplinary care teams to communicate quickly and effectively, which is critical for time-sensitive clinical decisions and coordinated patient care.
OnPage
OnPage is a technology company specializing in HIPAA-secure critical alerting and incident management solutions, making it a top choice for hospitals, care networks, and clinical groups where missed messages are considered unacceptable. The company is recognized for transforming the traditional pager concept into a modern, reliable Clinical Communication and Collaboration (CCC) platform. OnPage’s core strength lies in its “alert-until-read” notifications and sophisticated, schedule-aware on-call routing, which guarantees critical messages reach the correct clinician regardless of the time or their phone’s silent mode setting. This focus on reliability and escalation workflows is crucial for time-sensitive clinical environments like emergency departments and after-hours care groups. The platform supports a comprehensive ecosystem by integrating secure messaging with these critical alerting capabilities. Recognized as a top clinical communication platform, OnPage is built to be an adaptable and reliability-focused solution, supporting critical on-call workflows and scaling effectively across diverse clinical environments to enhance patient safety and response times.
Spok, Inc.
Spok, Inc. is a well-established company known for its comprehensive secure messaging platform and is a leading solution for organizations seeking to modernize legacy paging systems. Spok’s primary value proposition in Clinical Communication and Collaboration (CCC) is its ability to unify critical alert notification, paging, and patient engagement into a single, interoperable suite. This centralization is essential for large hospitals and regional networks focused on operational excellence. The platform integrates directly with nurse call systems, ensuring that urgent alerts are efficiently routed to the appropriate care team member. Spok emphasizes reliability, regulatory compliance, and the implementation of advanced clinical workflows. By providing a consolidated platform, Spok helps organizations centralize communication and escalation, supporting effective response times and adherence to operational standards. Its adaptive solutions are particularly favored by healthcare systems looking to transition from traditional paging to modern mobile communication without overhauling their entire workflows, thus providing a foundational technology for improved care team coordination.
Vocera (Stryker)
Vocera Communications, Inc., now part of Stryker, is a trailblazer in clinical communication, particularly renowned for its focus on hands-free, voice-activated workflows and real-time situational awareness. The company is best known for its wearable communication badges and integrated mobile applications, which allow clinicians to connect instantly with the right person, team, or department simply by speaking a name or role. This hands-free capability is indispensable in sterile environments, such as operating rooms or emergency departments, where staff cannot easily use phones or pagers. As a key player in the Clinical Communication and Collaboration (CCC) market, Vocera optimizes hospital workflows, improves seamless connectivity across care teams, and ultimately enhances patient safety. The platform offers deep integrations with EHR and various alert systems, solidifying its role as a trusted partner for enterprise-scale health systems. By providing both voice-driven solutions and messaging devices, Vocera addresses the need for rapid and efficient communication, making it a crucial component for care teams requiring immediate, high-speed, and hands-free communication.
Imprivata
Imprivata, Inc. (including the Cortext legacy) is a market leader at the intersection of secure healthcare identity and Clinical Communication and Collaboration (CCC). The company’s core strategy is centered on providing identity-driven messaging security, ensuring that clinical communication is seamlessly integrated into the broader IT and security infrastructure. Imprivata’s platforms emphasize robust authentication and stringent regulatory compliance, which are essential for protecting patient data. By leveraging secure identity and access management, the company simplifies clinician access to secure messaging, patient data, and critical care alerts. This approach not only enhances security but also improves workflow efficiency by eliminating friction points in the login and access process. Imprivata is a strong fit for large enterprises where centralized authentication, controlled access policies, and a high priority on robust security are fundamental requirements. Their solutions support scalability across an organization, making them a popular choice for health systems seeking to automate workflows while maintaining the highest levels of security and compliance in their communication practices.
Halo Health (symplr)
Halo Health, now a part of symplr, is a prominent Clinical Communication and Collaboration (CCC) provider that specializes in structured care team coordination. The company’s platform is highly valued for its role-based messaging and workflow structure, which enables interdisciplinary care teams to communicate by function or clinical role rather than by individual names. This design is crucial for managing the complex staffing and dynamic team models prevalent in large hospital systems. Halo Health’s solutions are built to improve the efficiency of patient care by streamlining communication and collaboration, leading to better patient outcomes. The platform supports key aspects of clinical communication, including secure messaging, and its user-friendly interface contributes to simple deployments and easy adoption across healthcare organizations. By focusing on defining and structuring the communication based on care teams and their specific clinical roles, Halo Health provides a foundational tool for complex organizations needing reliable and organized communication to manage and coordinate patient care effectively.
MEDITECH
MEDITECH is a global Electronic Health Record (EHR) organization that has emerged as a Leader in the Clinical Communication and Collaboration (CCC) space with its digital solution, Expanse. The company’s CCC solutions are centered on leveraging its EHR foundation to empower physicians and nurses with real-time, mobile-first capabilities. Key mobile solutions, such as Expanse Now and Expanse Point of Care, deliver instantaneous, critical notifications directly to clinicians’ mobile devices. These notifications include alerts for critical lab results, STAT orders, patient updates, and out-of-range vital signs. This functionality is essential for enhancing care-team effectiveness, optimizing nursing operations, and reducing workflow friction. MEDITECH’s approach is engineered to promote optimized outcomes by enabling cross-setting care delivery and offering personalized mobile solutions designed to address the efficiency requirements of a highly strained healthcare workforce. By developing its CCC tools with interoperability and user-intuition as core principles, MEDITECH is transforming its EHR platform into a comprehensive foundation for digital transition and enterprise-wide clinical collaboration.
DrFirst (Backline)
DrFirst is a technology company that provides comprehensive solutions to enhance healthcare delivery, with a primary focus on connecting individuals across the continuum of care with real-time, relevant information. The company’s vision is centered on its “Healthiverse” concept—a unified healthcare ecosystem where patients, providers, caregivers, hospitals, and pharmacies are all interconnected. Within this vision, DrFirst offers its Backline solution for Clinical Communication and Collaboration (CCC), which is designed to tackle major healthcare challenges such as care collaboration, medication management, and patient adherence. Backline provides a platform for secure chat, collaboration tools, and advisory services to improve clinical outcomes and operational efficiency. By prioritizing the seamless flow of accurate and user-friendly information, DrFirst’s technology helps healthcare professionals make informed decisions quickly. The company’s solutions are instrumental in enabling secure, real-time communication between different stages of care, helping to reduce communication inefficiencies that can lead to delayed treatments and extended patient discharge times.
Ascom Holding AG
Ascom Holding AG is a prominent global player in the healthcare technology sector, providing integrated and interoperable communication platforms tailored for complex care environments. Leveraging a deep history in healthcare IT, Ascom’s solutions span a continuum of services from acute to long-term care facilities. In the Clinical Communication and Collaboration (CCC) domain, Ascom specializes in unified alerting, advanced nurse call systems, and workflow optimization tools. Their platforms are designed to provide context-aware, secure, and cloud-enabled communication, aligning with the industry’s shift toward real-time care coordination. Ascom’s integration capabilities allow its communication tools to seamlessly connect with other clinical systems, ensuring that critical information reaches the right care team member at the right time. By focusing on end-to-end integration across various healthcare settings, Ascom helps organizations streamline operations, enhance the safety and well-being of patients, and improve the working conditions for staff by making communication more immediate and efficient.
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