2020-2029 Report on Global Contact Center Outsourcing Market by Player, Region, Type, Application and Sales Channel

Published: February 2021

No. of Pages: 137

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Report Description
Table of Contents

The global Contact Center Outsourcing market was valued at $XX million in 2019, and MAResearch analysts predict the global market size will reach $XX million by the end of 2029, growing at a CAGR of XX% between 2020 and 2029.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020.

This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.

This report provides detailed historical analysis of global market for Contact Center Outsourcing from 2014-2019, and provides extensive market forecasts from 2020-2029 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Contact Center Outsourcing market.

Leading players of Contact Center Outsourcing including:
- Acticall Sitel Group
- Alorica
- Arvato
- Atento
- Capita
- Carlyle Group (Comdata)
- CGS
- Conduent
- Datamark
- Five9
- Grupo Konecta
- Hinduja Global Solutions (HGS)
- HKT Teleservices
- HP
- IBM
- Infinit Contact
- Invensis Technologies
- Runway
- SERCO GROUP
- Sitel
- StarTek
- Sykes
- Synnex
- Telekom Malaysia (VADS)
- Teleperformance
- Transcom
- Transcosmos
- TTEC
- Webhelp
- Xerox Corporation

Market split by Type, can be divided into:
- Email Support
- Chat Support
- Voice Over IP (VoIP)
- Website Support
- Others

Market split by Application, can be divided into:
- BFSI
- Retail
- Government
- IT & Telecommunication
- Healthcare

Market split by Sales Channel, can be divided into:
- Direct Channel
- Distribution Channel

Market segment by Region/Country including:
- North America (United States, Canada and Mexico)
- Europe (Germany, UK, France, Italy, Russia and Spain etc.)
- Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
- South America (Brazil, Argentina and Colombia etc.)
- Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

If you have any special requirements, please let us know and we can provide you the customized report as you want.

Table of Contents

Chapter 1 Contact Center Outsourcing Market Overview
1.1 Contact Center Outsourcing Definition
1.2 Global Contact Center Outsourcing Market Size Status and Outlook (2014-2029)
1.3 Global Contact Center Outsourcing Market Size Comparison by Region (2014-2029)
1.4 Global Contact Center Outsourcing Market Size Comparison by Type (2014-2029)
1.5 Global Contact Center Outsourcing Market Size Comparison by Application (2014-2029)
1.6 Global Contact Center Outsourcing Market Size Comparison by Sales Channel (2014-2029)
1.7 Contact Center Outsourcing Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts on Current Market
1.7.5 Post-Strategies of COVID-19 Outbreak

Chapter 2 Contact Center Outsourcing Market Segment Analysis by Player
2.1 Global Contact Center Outsourcing Sales and Market Share by Player (2017-2019)
2.2 Global Contact Center Outsourcing Revenue and Market Share by Player (2017-2019)
2.3 Global Contact Center Outsourcing Average Price by Player (2017-2019)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player

Chapter 3 Contact Center Outsourcing Market Segment Analysis by Type
3.1 Global Contact Center Outsourcing Market by Type
3.1.1 Email Support
3.1.2 Chat Support
3.1.3 Voice Over IP (VoIP)
3.1.4 Website Support
3.1.5 Others
3.2 Global Contact Center Outsourcing Sales and Market Share by Type (2014-2019)
3.3 Global Contact Center Outsourcing Revenue and Market Share by Type (2014-2019)
3.4 Global Contact Center Outsourcing Average Price by Type (2014-2019)
3.5 Leading Players of Contact Center Outsourcing by Type in 2019
3.6 Conclusion of Segment by Type

Chapter 4 Contact Center Outsourcing Market Segment Analysis by Application
4.1 Global Contact Center Outsourcing Market by Application
4.1.1 BFSI
4.1.2 Retail
4.1.3 Government
4.1.4 IT & Telecommunication
4.1.5 Healthcare
4.2 Global Contact Center Outsourcing Sales and Market Share by Application (2014-2019)
4.3 Leading Consumers of Contact Center Outsourcing by Application in 2019
4.4 Conclusion of Segment by Application

Chapter 5 Contact Center Outsourcing Market Segment Analysis by Sales Channel
5.1 Global Contact Center Outsourcing Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Contact Center Outsourcing Sales and Market Share by Sales Channel (2014-2019)
5.3 Leading Distributors/Dealers of Contact Center Outsourcing by Sales Channel in 2019
5.4 Conclusion of Segment by Sales Channel

Chapter 6 Contact Center Outsourcing Market Segment Analysis by Region
6.1 Global Contact Center Outsourcing Market Size and CAGR by Region (2014-2029)
6.2 Global Contact Center Outsourcing Sales and Market Share by Region (2014-2019)
6.3 Global Contact Center Outsourcing Revenue and Market Share by Region (2014-2019)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Contact Center Outsourcing Market Share by Type
6.4.3 North America Contact Center Outsourcing Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Contact Center Outsourcing Market Share by Type
6.5.3 Europe Contact Center Outsourcing Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Contact Center Outsourcing Market Share by Type
6.6.3 Asia-Pacific Contact Center Outsourcing Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Contact Center Outsourcing Market Share by Type
6.7.3 South America Contact Center Outsourcing Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Contact Center Outsourcing Market Share by Type
6.8.3 Middle East & Africa Contact Center Outsourcing Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Contact Center Outsourcing Players
7.1 Acticall Sitel Group
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.1.4 COVID-19 Impact on Acticall Sitel Group
7.2 Alorica
7.3 Arvato
7.4 Atento
7.5 Capita
7.6 Carlyle Group (Comdata)
7.7 CGS
7.8 Conduent
7.9 Datamark
7.10 Five9
7.11 Grupo Konecta
7.12 Hinduja Global Solutions (HGS)
7.13 HKT Teleservices
7.14 HP
7.15 IBM
7.16 Infinit Contact
7.17 Invensis Technologies
7.18 Runway
7.19 SERCO GROUP
7.20 Sitel
7.21 StarTek
7.22 Sykes
7.23 Synnex
7.24 Telekom Malaysia (VADS)
7.25 Teleperformance
7.26 Transcom
7.27 Transcosmos
7.28 TTEC
7.29 Webhelp
7.29 Webhelp

Chapter 8 Upstream and Downstream Analysis of Contact Center Outsourcing
8.1 Industrial Chain of Contact Center Outsourcing
8.2 Upstream of Contact Center Outsourcing
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.2.4 Manufacturing Cost Structure
8.2.5 Manufacturing Process
8.3 Downstream of Contact Center Outsourcing
8.3.1 Leading Distributors/Dealers of Contact Center Outsourcing
8.3.2 Leading Consumers of Contact Center Outsourcing

Chapter 9 Development Trend of Contact Center Outsourcing (2020-2029)
9.1 Global Contact Center Outsourcing Market Size (Sales and Revenue) Forecast (2020-2029)
9.2 Global Contact Center Outsourcing Market Size and CAGR Forecast by Region (2020-2029)
9.3 Global Contact Center Outsourcing Market Size and CAGR Forecast by Type (2020-2029)
9.4 Global Contact Center Outsourcing Market Size and CAGR Forecast by Application (2020-2029)
9.5 Global Contact Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2020-2029)

Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification

List of Tables and Figures

Figure Contact Center Outsourcing Example
Figure Global Contact Center Outsourcing Revenue (Million $) Status and Outlook (2014-2029)
Figure Global Contact Center Outsourcing Revenue (Million $) Comparison by Region (2014-2029)
Figure Global Contact Center Outsourcing Sales Comparison by Type (2014-2029)
Figure Global Contact Center Outsourcing Sales Comparison by Application (2014-2029)
Figure Global Contact Center Outsourcing Sales Comparison by Sales Channel (2014-2029)
Table Global Contact Center Outsourcing Sales by Player (2017-2019)
Table Global Contact Center Outsourcing Sales Market Share by Player (2017-2019)
Figure Global Contact Center Outsourcing Sales Market Share by Player in 2019
Table Global Contact Center Outsourcing Revenue (Million $) by Player (2017-2019)
Table Global Contact Center Outsourcing Revenue Market Share by Player (2017-2019)
Figure Global Contact Center Outsourcing Revenue Market Share by Player in 2019
Table Global Contact Center Outsourcing Average Price by Player (2017-2019)
Figure Global Contact Center Outsourcing Average Price by Player in 2019
Figure Global Contact Center Outsourcing Players Competition Situation Top 5 Players Revenue Market Share in 2017
Figure Global Contact Center Outsourcing Players Competition Trends Top 5 Players Revenue Market Share in 2019
Figure Example of Email Support
Figure Global Email Support Sales and Growth Rate (2014-2019)
Figure Example of Chat Support
Figure Global Chat Support Sales and Growth Rate (2014-2019)
Figure Example of Voice Over IP (VoIP)
Figure Global Voice Over IP (VoIP) Sales and Growth Rate (2014-2019)
Figure Example of Website Support
Figure Global Website Support Sales and Growth Rate (2014-2019)
Figure Example of Others
Figure Global Others Sales and Growth Rate (2014-2019)
Table Global Contact Center Outsourcing Sales by Type (2014-2019)
Table Global Contact Center Outsourcing Sales Market Share by Type (2014-2019)
Figure Global Contact Center Outsourcing Sales Market Share by Type in 2019
Table Global Contact Center Outsourcing Revenue (Million $) by Type (2014-2019)
Table Global Contact Center Outsourcing Revenue Market Share by Type (2014-2019)
Figure Global Contact Center Outsourcing Revenue Market Share by Type in 2019
Table Global Contact Center Outsourcing Average Price by Type (2014-2019)
Figure Global Contact Center Outsourcing Average Price by Type in 2019
Table Leading Players of Contact Center Outsourcing by Type in 2019
Figure Example of BFSI
Figure Global Contact Center Outsourcing for BFSI Sales and Growth Rate (2014-2019)
Figure Example of Retail
Figure Global Contact Center Outsourcing for Retail Sales and Growth Rate (2014-2019)
Figure Example of Government
Figure Global Contact Center Outsourcing for Government Sales and Growth Rate (2014-2019)
Figure Example of IT & Telecommunication
Figure Global Contact Center Outsourcing for IT & Telecommunication Sales and Growth Rate (2014-2019)
Figure Example of Healthcare
Figure Global Contact Center Outsourcing for Healthcare Sales and Growth Rate (2014-2019)
Table Global Contact Center Outsourcing Sales by Application (2014-2019)
Table Global Contact Center Outsourcing Sales Market Share by Application (2014-2019)
Figure Global Contact Center Outsourcing Sales Market Share by Application in 2019
Table Leading Consumers of Contact Center Outsourcing by Application in 2019
Figure Example of Direct Channel
Figure Global Contact Center Outsourcing for Direct Channel Sales and Growth Rate (2014-2019)
Figure Example of Distribution Channel
Figure Global Contact Center Outsourcing for Distribution Channel Sales and Growth Rate (2014-2019)
Table Global Contact Center Outsourcing Sales by Sales Channel (2014-2019)
Table Global Contact Center Outsourcing Sales Market Share by Sales Channel (2014-2019)
Figure Global Contact Center Outsourcing Sales Market Share by Sales Channel in 2019
Table Leading Distributors/Dealers of Contact Center Outsourcing by Sales Channel in 2019
Table Global Contact Center Outsourcing Market Size and CAGR by Region (2014-2029)
Table Global Contact Center Outsourcing Sales by Region (2014-2019)
Table Global Contact Center Outsourcing Sales Market Share by Region (2014-2019)
Figure Global Contact Center Outsourcing Sales Market Share by Region in 2019
Table Global Contact Center Outsourcing Revenue (Million $) by Region (2014-2019)
Table Global Contact Center Outsourcing Revenue Market Share by Region (2014-2019)
Figure Global Contact Center Outsourcing Revenue Market Share by Region in 2019
Table North America Contact Center Outsourcing Sales by Country (2014-2019)
Figure North America Contact Center Outsourcing Sales Market Share by Country (2014-2019)
Table North America Contact Center Outsourcing Revenue by Country (2014-2019)
Figure North America Contact Center Outsourcing Revenue Market Share by Country (2014-2019)
Figure North America Contact Center Outsourcing Sales Market Share by Type in 2019
Figure North America Contact Center Outsourcing Sales Market Share by Application in 2019
Figure United States Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure United States Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Canada Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Canada Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Mexico Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Mexico Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Table Europe Contact Center Outsourcing Sales by Country (2014-2019)
Figure Europe Contact Center Outsourcing Sales Market Share by Country (2014-2019)
Table Europe Contact Center Outsourcing Revenue by Country (2014-2019)
Figure Europe Contact Center Outsourcing Revenue Market Share by Country (2014-2019)
Figure Europe Contact Center Outsourcing Sales Market Share by Type in 2019
Figure Europe Contact Center Outsourcing Sales Market Share by Application in 2019
Figure Germany Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Germany Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure UK Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure UK Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure France Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure France Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Italy Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Italy Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Russia Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Russia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Spain Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Spain Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Table Asia-Pacific Contact Center Outsourcing Sales by Country (2014-2019)
Figure Asia-Pacific Contact Center Outsourcing Sales Market Share by Country (2014-2019)
Table Asia-Pacific Contact Center Outsourcing Revenue by Country (2014-2019)
Figure Asia-Pacific Contact Center Outsourcing Revenue Market Share by Country (2014-2019)
Figure Asia-Pacific Contact Center Outsourcing Sales Market Share by Type in 2019
Figure Asia-Pacific Contact Center Outsourcing Sales Market Share by Application in 2019
Figure China Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure China Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Japan Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Japan Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Korea Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Korea Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure India Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure India Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Southeast Asia Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Southeast Asia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Australia Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Australia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Table South America Contact Center Outsourcing Sales by Country (2014-2019)
Figure South America Contact Center Outsourcing Sales Market Share by Country (2014-2019)
Table South America Contact Center Outsourcing Revenue by Country (2014-2019)
Figure South America Contact Center Outsourcing Revenue Market Share by Country (2014-2019)
Figure South America Contact Center Outsourcing Sales Market Share by Type in 2019
Figure South America Contact Center Outsourcing Sales Market Share by Application in 2019
Figure Brazil Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Brazil Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Argentina Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Argentina Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Colombia Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Colombia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Table Middle East & Africa Contact Center Outsourcing Sales by Country (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Sales Market Share by Country (2014-2019)
Table Middle East & Africa Contact Center Outsourcing Revenue by Country (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Revenue Market Share by Country (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Sales Market Share by Type in 2019
Figure Middle East & Africa Contact Center Outsourcing Sales Market Share by Application in 2019
Figure UAE Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure UAE Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure Saudi Arabia Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure Saudi Arabia Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Figure South Africa Contact Center Outsourcing Sales and Growth Rate (2014-2019)
Figure South Africa Contact Center Outsourcing Revenue (Million $) and Growth Rate (2014-2019)
Table Company Snapshot of Acticall Sitel Group
Table Contact Center Outsourcing Introduction of Acticall Sitel Group
Table Contact Center Outsourcing Sales, Price, Revenue, Gross Margin and Market Share of Acticall Sitel Group (2017-2019)
Table Industrial Chain of Contact Center Outsourcing
Table Manufacturing Cost Structure of Contact Center Outsourcing
Table General Manufacturing Process of Contact Center Outsourcing
Table Leading Distributors/Dealers of Contact Center Outsourcing
Table Leading Consumers of Contact Center Outsourcing
Figure Global Contact Center Outsourcing Sales and Growth Rate Forecast (2020-2029)
Figure Global Contact Center Outsourcing Revenue and Growth Rate Forecast (2020-2029)
Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Region (2020-2029)
Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Type (2020-2029)
Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Application (2020-2029)
Table Global Contact Center Outsourcing Market Size and CAGR Forecast by Sales Channel (2020-2029)

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Published By: MAResearch

Product Code: MAResearch7642

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