Connected Consumer Survey: fixed broadband operator customer satisfaction metrics 3Q 2020

Published: December 2020

No. of Pages: 0

Price:

Single User License: US $ 3999 US $ 3199

Report Description
Table of Contents

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 24 countries based on primary research (Analysys Mason's Connected Consumer Survey 2020). It provides key metrics that allow for comparison between operators and highlights the best performers in individual countries and worldwide. Analysis of the data contained herein is provided in a series of reports focused on fixed broadband customer satisfaction in the different regions covered.

The survey was conducted in association with Dynata between August and September 2020. The survey groups were chosen to be representative of the mobile-internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country.

Metrics available

Net Promoter Score (NPS)
Satisfaction with overall service
Satisfaction with price
Satisfaction with service reliability
Satisfaction with service speed
Satisfaction with customer service
Satisfaction with usage restrictions
Intention to churn from fixed broadband provider in the next 6 months.

Geographical coverage

Central and Eastern Europe

Poland
Turkey

Developed Asia–Pacific

Australia
New Zealand
South Korea

Emerging Asia–Pacific

Indonesia
Malaysia
Philippines
Thailand

North America

Western Europe

France
Germany
Italy
Spain
Sweden
UK

Table of Contents

N/A

Write comment about above report:

Published By: Analysys Mason

Product Code: Analysys Mason616

Related Reports

Did you find what you are/were looking for ? If not, read below and browse through other relevant pages for similar market research reports OR get in touch with us through the form/contact info in your right navigation panel and well share relevant market report titles for you to explore.

Connected Consumer Survey 2020: fixed broadband retention and satisfaction in emerging Asia-Pacific "Fixed broadband operators in emerging Asia–Pacific will need to react to the longer-term ramifications of the COVID-19 pandemic to maintain satisfaction and churn levels." This report focuses on aspects of Analysys ...
Connected Consumer Survey 2020: fixed-mobile bundling in Europe "Reported FMC take-up in Europe has increased significantly in several countries since our 2018 report, and FMC subscribers in the region generally report higher-than-average fixed broadband NPS." This report focuses on th...
The Connected Consumer Survey 2019: fixed broadband retention and satisfaction in Australia and New Zealand "Our survey results highlight the most important drivers of willingness to recommend and churn for fixed broadband subscribers in Australia and New Zealand." This report focuses on aspects of Analysys Mason’s Connect...
The Connected Consumer Survey 2019: fixed broadband retention and satisfaction in Malaysia and the Philippines "Improvements in speed satisfaction can deliver significant benefits to fixed broadband operators in Malaysia and the Philippines." This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate t...
Connected Consumer Survey 2019: mobile, fixed broadband, TV and video services in Taiwan "Consumers’ reasonably high willingness to pay more for 5G means that there are monetisation opportunities for operators." This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relat...
The Connected Consumer Survey 2018: fixed broadband retention and satisfaction in Australia and New Zealand "Customer service must be a priority for fixed broadband operators – it had the greatest positive correlation with overall customer satisfaction." This report focuses on aspects of Analysys Mason's Connected Consumer...
The Connected Consumer Survey 2018: fixed broadband retention and satisfaction in Europe and the USA "Fixed broadband service speeds correlated with the greatest churn improvements in Europe and the USA, which is an added incentive for operators to invest in improving speeds." This report focuses on aspects of Analysys Ma...
The Connected Consumer Survey 2017: fixed broadband retention and satisfaction in Europe and the USA Price remained the key driver of intention to churn from fixed broadband services among respondents to Analysys Mason's Connected Consumer Survey 2017. However, operators have more options than simply reducing prices, for example, service bundling...
The Connected Consumer Survey 2016: fixed broadband retention and satisfaction in Europe and the USA "Significant investment in next-generation access (NGA) and attractive discounts offered by operators are changing the competitive landscape in Europe and the USA."The growing availability and affordability of sup...

We are on:

Why ReportsnReports.com?

500,000 market research reports and growing.
Top Fortune 500 Organizations trust us for research data.
24/7 support on call as well as emails.
Your Details are safe with us.
Free support for your research requirements.
Report Delivery: Email
Delivery Time:
- Upto 24 hrs - working days
- Upto 48 hrs max - weekends and public holidays

Need Help?

Name *

Email *

Phone *

Country *

Subject *

Comments *