Connected Consumer Survey 2019: mobile, fixed broadband, TV and video services in Taiwan

"Our results suggest that operators should improve the functionality and utility of their digital channels." This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to the behaviour, ...

"The growing interest in smart devices in Africa offers operators an opportunity to expand their device portfolios by offering financing facilities." This report focuses on aspects of Analysys Mason's Connected Consumer Su...

"Mobile market leaders in Egypt, Nigeria and South Africa performed better than smaller operators in 2020 in terms of NPS." This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to ...

"A well-executed digital experience strategy can make a real difference to customer satisfaction." This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to the behaviour, preference...

"Reported FMC take-up in Europe has increased significantly in several countries since our 2018 report, and FMC subscribers in the region generally report higher-than-average fixed broadband NPS." This report focuses on th...

"Network performance is the main factor that influences customer satisfaction with mobile services in EMAP." This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to the behaviour, ...

This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Australia and New Zealand (ANZ). In particular, it focuses on customer satisfaction, churn and ...

"Smaller operators in Kenya and South Africa perform much better than incumbents in terms of Net Promoter Score (NPS)." This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behavi...

"Network speed is the main factor that influences customers' satisfaction with their mobile services and their intention to churn in the Middle East." This report focuses on aspects of Analysys Mason’s Connected Cons...

"Positive customer service experiences are increasingly building customer satisfaction rather than negative customer service experiences driving churn." This report focuses on aspects of Analysys Mason’s Connected Co...