Global Contact Center Market Data Survey Report 2015-2025

Table of Contents

1 Global Market Overview
1.1 Scope of Statistics
1.1.1 Scope of Products
1.1.2 Scope of Manufacturers
1.1.3 Scope of End-Use
1.1.4 Scope of Product Type
1.1.5 Scope of Regions/Countries
1.2 Global Market Size
Fig Global Contact Center Market Size and CAGR 2015-2019 (Million USD)
Fig Global Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
2 Regional Market
2.1 Regional Sales
Tab Regional Sales Revenue 2015-2019 (Million USD)
2.2 Regional Demand
Tab Regional Demand and CAGR List 2015-2019 (Million USD)
Tab Regional Demand Forecast and CAGR 2020-2025 (Million USD)
2.3 Regional Trade
Tab Regional Export 2015-2019 (Million USD)
Tab Regional Import 2015-2019 (Million USD)
3 Key Manufacturers
3.1 Teleperformance
3.1.1 Company Information
Tab Company Profile List of Teleperformance
3.1.2 Product & Services
3.1.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Teleperformance
3.1.4 Recent Development
3.2 Alorica
3.2.1 Company Information
Tab Company Profile List of Alorica
3.2.2 Product & Services
3.2.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Alorica
3.2.4 Recent Development
3.3 Convergys
3.3.1 Company Information
Tab Company Profile List of Convergys
3.3.2 Product & Services
3.3.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Convergys
3.3.4 Recent Development
3.4 Atento S.A
3.4.1 Company Information
Tab Company Profile List of Atento S.A
3.4.2 Product & Services
3.4.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Atento S.A
3.4.4 Recent Development
3.5 Sykes Enterprises
3.5.1 Company Information
Tab Company Profile List of Sykes Enterprises
3.5.2 Product & Services
3.5.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Sykes Enterprises
3.5.4 Recent Development
3.6 Arvato
3.6.1 Company Information
Tab Company Profile List of Arvato
3.6.2 Product & Services
3.6.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Arvato
3.6.4 Recent Development
3.7 Serco Group
3.7.1 Company Information
Tab Company Profile List of Serco Group
3.7.2 Product & Services
3.7.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Serco Group
3.7.4 Recent Development
3.8 Acticall (Sitel)
3.8.1 Company Information
Tab Company Profile List of Acticall (Sitel)
3.8.2 Product & Services
3.8.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Acticall (Sitel)
3.8.4 Recent Development
3.9 Transcom
3.9.1 Company Information
Tab Company Profile List of Transcom
3.9.2 Product & Services
3.9.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Transcom
3.9.4 Recent Development
3.10 TeleTech
3.10.1 Company Information
Tab Company Profile List of TeleTech
3.10.2 Product & Services
3.10.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of TeleTech
3.10.4 Recent Development
3.11 Concentrix (SYNNEX)
3.11.1 Company Information
Tab Company Profile List of Concentrix (SYNNEX)
3.11.2 Product & Services
3.11.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Concentrix (SYNNEX)
3.11.4 Recent Development
3.12 HKT Teleservices
3.12.1 Company Information
Tab Company Profile List of HKT Teleservices
3.12.2 Product & Services
3.12.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of HKT Teleservices
3.13 Comdata Group
3.13.1 Company Information
Tab Company Profile List of Comdata Group
3.13.2 Product & Services
3.13.3 Business Data (Sales Revenue, Cost and Margin)
Tab Sales Revenue, Cost and Margin of Comdata Group
4 Major End-Use
4.1 Telecommunication
4.1.1 Overview
Tab Summary of Consumption Distribution of Telecommunication
4.1.2 Telecommunication Market Size and Forecast
Fig Telecommunication Market Size and CAGR 2015-2019 (Million USD)
Fig Telecommunication Market Forecast and CAGR 2020-2025 (Million USD)
4.2 BFSI
4.2.1 Overview
Tab Summary of Consumption Distribution of BFSI
4.2.2 BFSI Market Size and Forecast
Fig BFSI Market Size and CAGR 2015-2019 (Million USD)
Fig BFSI Market Forecast and CAGR 2020-2025 (Million USD)
4.3 Government and Public Sector
4.3.1 Overview
Tab Summary of Consumption Distribution of Government and Public Sector
4.3.2 Government and Public Sector Market Size and Forecast
Fig Government and Public Sector Market Size and CAGR 2015-2019 (Million USD)
Fig Government and Public Sector Market Forecast and CAGR 2020-2025 (Million USD)
4.4 Healthcare and Life Sciences
4.4.1 Overview
Tab Summary of Consumption Distribution of Healthcare and Life Sciences
4.4.2 Healthcare and Life Sciences Market Size and Forecast
Fig Healthcare and Life Sciences Market Size and CAGR 2015-2019 (Million USD)
Fig Healthcare and Life Sciences Market Forecast and CAGR 2020-2025 (Million USD)
4.5 Retail and Consumer Goods
4.5.1 Overview
Tab Summary of Consumption Distribution of Retail and Consumer Goods
4.5.2 Retail and Consumer Goods Market Size and Forecast
Fig Retail and Consumer Goods Market Size and CAGR 2015-2019 (Million USD)
Fig Retail and Consumer Goods Market Forecast and CAGR 2020-2025 (Million USD)
4.6 Others
4.6.1 Overview
Tab Summary of Consumption Distribution of Others
4.6.2 Others Market Size and Forecast
Fig Others Market Size and CAGR 2015-2019 (Million USD)
Fig Others Market Forecast and CAGR 2020-2025 (Million USD)
5 Market by Type
5.1 On-Premise Type
5.1.1 Overview
Tab Product Overview of On-Premise Type
5.1.2 On-Premise Type Market Size and Forecast
Fig On-Premise Type Market Size and CAGR 2015-2019 (Million USD)
Fig On-Premise Type Market Forecast and CAGR 2020-2025 (Million USD)
5.2 Cloud-based Type
5.2.1 Overview
Tab Product Overview of Cloud-based Type
5.2.2 Cloud-based Type Market Size and Forecast
Fig Cloud-based Type Market Size and CAGR 2015-2019 (Million USD)
Fig Cloud-based Type Market Forecast and CAGR 2020-2025 (Million USD)
Tab Different Products Prices List of Major Manufacturers
Tab Different Products Prices List of End-Use
Tab Different Products Prices List of Produt Type
6 Conclusion

List of Tables

Tab Regional Sales Revenue 2015-2019 (Million USD)
Tab Regional Demand and CAGR List 2015-2019 (Million USD)
Tab Regional Demand Forecast and CAGR 2020-2025 (Million USD)
Tab Regional Export 2015-2019 (Million USD)
Tab Regional Import 2015-2019 (Million USD)
Tab Company Profile List of Teleperformance
Tab Sales Revenue, Cost and Margin of Teleperformance
Tab Company Profile List of Alorica
Tab Sales Revenue, Cost and Margin of Alorica
Tab Company Profile List of Convergys
Tab Sales Revenue, Cost and Margin of Convergys
Tab Company Profile List of Atento S.A
Tab Sales Revenue, Cost and Margin of Atento S.A
Tab Company Profile List of Sykes Enterprises
Tab Sales Revenue, Cost and Margin of Sykes Enterprises
Tab Company Profile List of Arvato
Tab Sales Revenue, Cost and Margin of Arvato
Tab Company Profile List of Serco Group
Tab Sales Revenue, Cost and Margin of Serco Group
Tab Company Profile List of Acticall (Sitel)
Tab Sales Revenue, Cost and Margin of Acticall (Sitel)
Tab Company Profile List of Transcom
Tab Sales Revenue, Cost and Margin of Transcom
Tab Company Profile List of TeleTech
Tab Sales Revenue, Cost and Margin of TeleTech
Tab Company Profile List of Concentrix (SYNNEX)
Tab Sales Revenue, Cost and Margin of Concentrix (SYNNEX)
Tab Company Profile List of HKT Teleservices
Tab Sales Revenue, Cost and Margin of HKT Teleservices
Tab Company Profile List of Comdata Group
Tab Sales Revenue, Cost and Margin of Comdata Group
Tab Summary of Consumption Distribution of Telecommunication
Tab Summary of Consumption Distribution of BFSI
Tab Summary of Consumption Distribution of Government and Public Sector
Tab Summary of Consumption Distribution of Healthcare and Life Sciences
Tab Summary of Consumption Distribution of Retail and Consumer Goods
Tab Summary of Consumption Distribution of Others
Tab Product Overview of On-Premise Type
Tab Product Overview of Cloud-based Type
Tab Different Products Prices List of Major Manufacturers
Tab Different Products Prices List of End-Use
Tab Different Products Prices List of Produt Type

List of Figures

Fig Global Contact Center Market Size and CAGR 2015-2019 (Million USD)
Fig Global Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
Fig Telecommunication Market Size and CAGR 2015-2019 (Million USD)
Fig Telecommunication Market Forecast and CAGR 2020-2025 (Million USD)
Fig BFSI Market Size and CAGR 2015-2019 (Million USD)
Fig BFSI Market Forecast and CAGR 2020-2025 (Million USD)
Fig Government and Public Sector Market Size and CAGR 2015-2019 (Million USD)
Fig Government and Public Sector Market Forecast and CAGR 2020-2025 (Million USD)
Fig Healthcare and Life Sciences Market Size and CAGR 2015-2019 (Million USD)
Fig Healthcare and Life Sciences Market Forecast and CAGR 2020-2025 (Million USD)
Fig Retail and Consumer Goods Market Size and CAGR 2015-2019 (Million USD)
Fig Retail and Consumer Goods Market Forecast and CAGR 2020-2025 (Million USD)
Fig Others Market Size and CAGR 2015-2019 (Million USD)
Fig Others Market Forecast and CAGR 2020-2025 (Million USD)
Fig On-Premise Type Market Size and CAGR 2015-2019 (Million USD)
Fig On-Premise Type Market Forecast and CAGR 2020-2025 (Million USD)
Fig Cloud-based Type Market Size and CAGR 2015-2019 (Million USD)
Fig Cloud-based Type Market Forecast and CAGR 2020-2025 (Million USD)