TABLE OF CONTENTS
Executive Summary 3
Industry analysis 3
Industry definition 3
Research highlights 3
Market Value 3
Market Segmentation – Services 3
Market Segementation – Geography 3
Five Forces Analysis 3
Summary 3
Buyer power 3
Supplier power 3
New entrants 3
Substitutes 3
Rivalry 3
Top 10 Companies Landscape 3
Revenue analysis 3
Financial performance analysis 3
Company Reports 3
McDonald's Corporation 3
Compass Group PLC 3
Carnival 3
Marriott International, Inc. 3
Accor 3
Harrah’s Entertainment, Inc. 3
Yum! Brands, Inc. 3
Starbucks Corporation 3
Starwood Hotel & Resorts Worldwide, Inc. 3
Darden Restaurants, Inc. 3
Financial Analysis 3
McDonald's Corporation 3
Compass Group PLC 3
Carnival 3
Marriott International, Inc. 3
Accor 3
Harrah’s Entertainment, Inc. 3
Yum! Brands, Inc. 3
Starbucks Corporation 3
Starwood Hotel & Resorts Worldwide Inc. 3
Darden Restaurants, Inc. 3
APPENDIX 3
TABLE OF FIGURES
Figure 1: Global consumer services market, $b, 2003–07 3
Figure 2: Global consumer services market segmentation – services, % share 2007 3
Figure 3: Global consumer services market segmentation – geography, % share 2007 3
Figure 4: Forces driving competition in the global consumer services market 3
Figure 5: Drivers of buyer power in the global consumer services market 3
Figure 6: Drivers of supplier power in the global consumer services market 3
Figure 7: Factors influencing the likelihood of new entrants in the global consumer services market 3
Figure 8: Factors influencing the threat of substitutes in the global consumer services market 3
Figure 9: Drivers of degree of rivalry in the global consumer services market 3
Figure 10: Turnover of global top 10 consumer services companies, $m, FY2007 3
Figure 11: Revenue growth of global top 10 consumer services companies, 2005–07 3
Figure 12: Operating profit analysis, FY2007 3
Figure 13: Net profit analysis, FY2007 3
TABLES
Table 1: Global consumer services market, $b, 2003–07 3
Table 2: Global consumer services market segmentation – services, % share 2007 3
Table 3: Global consumer services market segmentation – geography, % share 2007 3
Table 4: Turnover of global top 10 consumer services companies, $m, FY2007 3
Table 5: Revenue growth of global top 10 consumer services companies, 2005–07 3
Table 6: Key financials of global top 10 consumer services companies, FY2007 3
Table 7: Key industry—specific ratios 3
Table 8: McDonald's—Financial and operational highlights, 2003–07 ($m) 3
Table 9: McDonald's—Key industry specific ratios, 2003–07 3
Table 10: Compass Group—Financial and operational highlights, 2004–08 ($m) 3
Table 11: Compass Group—Key industry specific ratios, 2004–08 3
Table 12: Carnival—Financial and operational highlights, 2004–08 ($m) 3
Table 13: Carnival—Key industry specific ratios, 2004–08 3
Table 14: Marriott International—Financial and operational highlights, 2003–07 ($m) 3
Table 15: Marriott International—Key industry specific ratios, 2003–07 3
Table 16: Accor—Financial and operational highlights, 2003–07 ($m) 3
Table 17: Accor—Key industry specific Ratios, 2003–07 3
Table 18: Harrah’s Entertainment—Financial and operational highlights, 2003–07 ($m) 3
Table 19: Harrah’s Entertainment—Key industry specific ratios, 2003–07 3
Table 20: Yum! Brands—Financial and operational highlights, 2003–07 ($m) 3
Table 21: Yum! Brands—Key industry specific ratios, 2003–07 3
Table 22: Starbucks Corporation—Financial and operational highlights, 2004–08 ($m) 3
Table 23: Starbucks Corporation—Key industry specific ratios, 2004–08 3
Table 24: Starwood—Financial and operational highlights, 2004–08 ($m) 3
Table 25: Starwood—Key industry specific ratios, 2004–08 3
Table 26: Darden Restaurants—Financial and operational highlights, 2004–08 ($m) 3
Table 27: Darden Restaurants—Key industry specific ratios, 2004–08 3