The application management services (AMS) outsourcing industry has exhibited growth in contract activity since the second half of 2009. This report combines primary research on customer satisfaction with outsourced AMS services with an assessment of market activity to present a multifaceted view of the AMS outsourcing industry.
Features and benefits
- Results of the world's largest primary research project on customer satisfaction with outsourced AMS service provision.
- Analysis of activity by region, industry and service type in the global AMS outsourcing market.
The majority of respondents to the 2010 Black Book of Outsourcing customer satisfaction survey were satisfied with the services provided by AMS outsourcing vendors. The list of AMS outsourcing service providers compiled using the survey was led by players with strong offshore capabilities. The US and UK are major outsourcing nations.
Your key questions answered
- Which outsourced AMS service providers provide the highest levels of customer satisfaction?
- Which factors do clients consider most important when assessing satisfaction with outsourced AMS service delivery?