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- Mobile Commerce in Public Service: Expanding Beyond Consumer Services
Report SummaryMobile Commerce is for more than just consumer applications - it's definition is often constrained to certain device assumptions, use case scenarios, and business models. Mobi...
- CNS Market Access in India: Government investment into CNS services set to stimulate market growth
IntroductionIndia's growing elderly population and expanding middle class population makes the country an attractive market for manufacturers of CNS products. In...
- Outsourcing in the Government Services Market (Best Practice Insights)
IntroductionIn recent years, government has become a new market for outsourcing services, as agencies struggle with the need to deliver services under increased cost pressures.ScopeExamin...
- Decision Matix: Selecting a Service Management Vendor (Competitor Focus)
IntroductionThis report provides a of the capabilities of the leading IT Service Management (ITSM) vendors based on a quantitative assessment of their market impact and end user sentiment, as well as an objective assessment o... - IT Service Management: At the Forefront of Managing IT as a Business (Strategic Focus)
IntroductionWith the global slowdown forcing enterprises to refocus on streamlining their cost structures, the IT function has come under scrutiny for inefficiencies arising from infrastructure sprawl and decentralization. Datamonito...
- Global Energy Efficiency Products and Services Market in Hospitality Sector 2008-2012
The hospitality sector includes all businesses that provide food, beverages, and/or accommodation services, and convention centers. It includes hotels, restaurants, pubs, bars and clubs, contract catering, etc. This industry has grown at a conside...
- The Rise of Social Networking and Emerging Channels in Customer Service (Strategic Focus)
IntroductionOprah Winfrey and Ashton Kutcher use social networking services, making headlines across the globe and raising consumer awareness of these emerging communications channels. But some leading edge companies have started to ...
- By the People, For the People, @ the People: Web 2.0 in Government (Strategic Focus)
IntroductionToday, we live in a technology-savvy world which demands technology-savvy government. With Web 2.0 having emerged as new form of communication between workers in the enterprise,...
- Where in the City Using GIS to Manage Government Information (Strategic Focus)
IntroductionBecause nearly all of the information collected by governments contains a geographic element, public authorities are increasingly implementing GIS solutions to manage all that data. From mapping crime rates...