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- Key Trends for Australian Credit Card Customers 2011
IntroductionTraditional payment methods, which include cash and cheque, have experienced a steady decline over the years for a simple reason: Australians are moving toward cards as their main way to pay. Understanding the l...
- Effective Utility Company Customer Acquisition and Retention Strategies
IntroductionThe ‘’ report achieves a geographic balance by covering markets in the...
- Customer service & satisfaction in the Australian electricity market
IntroductionThis brief summarizes results from a survey of 1,000 consumers in Australia conducted in June 2010. It focuses on issues relating to customer service, reasons for contact, and customer experiences, providing com...
- Consumer attitudes to billing, payment & smart metering in the Australian residential electricity & gas market
This slidepack summarizes results from a survey of 1,000 consumers in Australia in June 2010. It focuses on issues relating to billing, payment and smart metering and indicates consumer prefer...
- Manage the New Higher Education Environment with LMS (Analyst Insight)
IntroductionChanging dynamics in learning, teaching and research are driving the transformation of LMS in US higher education. LMS is ubiquitous but growth will continue as institutions look to maximize existing investments. While on... - Financing New Energy Assets in the Post-Credit Crunch Environment
IntroductionThe global financial credit crunch has made it harder to invest in new energy assets on a global scale. Understanding post-crunch investment dynamics in the energy sector is crucial if private and state utilities are to s... - Best Practices in Utilities Customer Retention
IntroductionUtilities have been facing major challenges in recent years: environmental policies, an economic downturn, and increasing measures by regulators and governments to promote competition and encourage consumers to switch the... - Australian Credit Card Customers 2009
Introduction is an invaluable insight into the behaviour and preferences of Australian credit card holders. The report focuses on key issues including card spending, reasons for car...
- The Global Economic Crisis and impact on the Australian utilities consumer
IntroductionThis brief examines consumers' reactions to the recession, in particular how Australians are re-evaluating their spending patterns and becoming more value-conscious. In the utility market, we examine the extent to which c...
- CASCO. Review (analysis) of Russian market of voluntary motorcar insurance: changes in customers’ behaviour in crisis environment
motorcar insurance. Parameters subjected to analysis are: motivation of customers and models of their behaviour in conditions of decreasing solvent demand, rising rates of insurance, increasing cost of cars’ repair and service, changes in s...