State of the Global Datacenter Services Outsourcing Industry 2010

Published: March 2011
No. of Pages: 122

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Report Summary

The outsourcing of datacenter services has shown a declining trend since 2008. The number of deals recorded in 2010 has been the lowest since 2008. There has been a decrease in the number of large deals (deals valued at more than $100m and less than $1bn) since 2009. The US was a major contributor to outsourcing in datacenter services market in 2010.Results of the world's largest primary research project on customer satisfaction with outsourced datacenter service provision.Analysis of activity by region, industry and service type in the global outsourcing market.This report finds a high level of satisfaction among users of outsourced services. The list of the best-rated datacenter service providers compiled using the 2010 Black Book of Outsourcing customer satisfaction survey is led by relatively small vendors.Which outsourced service providers provide the highest levels of customer satisfaction?What factors do clients consider most important to outsourced datacenter services?

State of the Global Datacenter Services Outsourcing Industry 2010

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Published By: Black Book of Outsourcing
Product Code: Black Book of Outsourcing1042

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