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- 2009 Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey 2009 Results
Report DescriptionIn 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corpora...
- 2009 Top Utilities Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book utilities business process outsourcing (UBPO) industry user survey investigated over 140 contracts held by 1,200 of the utilities agencies and companies globally.In order to ...
- 2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies.18 key performance indicators (KPIs) or criteria are employe...
- 2009 Top Indian Offshore Applications Development and Management Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book IT ADM outsourcing client/user survey investigated over 850 contracts held by 2,217 of the top outsourced ADM spending corporations and organizations globally. Key f...
- 2009 Top Latin American Information Technology Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 curre...
- 2009 Top Chinese Information Technology Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing (AO) contracts held by 58 of the top China-centric ITO suppliers. 18 ke...
- 2009 Top ERP Management Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book IT ERP management outsourcing client/user survey investigated over 550 contracts held by 1,888 of the top outsourced ERP management spending corporations and organizations globally...
- 2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book CCO industry user survey investigated over 170 contracts held by 455 of the top spending clients globally in the outsourcing market place.In order to rank the organizations, ...
- 2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.18 Key Performance Indicators (...
- 2009 Top Accounts Receivable Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book FAO Industry user survey investigated over 260 contracts held by 1,100+ of the top businesses, organizations and conglomerate corporations globally.18 Key Performance Indicat...