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- 2009 Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey 2009 Results
Report DescriptionIn 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corpora...
- 2009 Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0–10 scale per KPI.K...
- 2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book publishing and print BPO client/user survey investigated over 550 contracts held by 1,888 of the top outsourced BPO spending corporations and organizations globally.
- 2009 Top Utilities Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book utilities business process outsourcing (UBPO) industry user survey investigated over 140 contracts held by 1,200 of the utilities agencies and companies globally.In order to ...
- 2009 Top Mortgage Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book investment management outsourced services industry user survey investigated over 155 contracts held by 380 user managers. In order to rank the organizations, 18 key performance ind...
- 2009 Top Credit Card Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book credit card business process outsourcing (BPO) user survey investigated nearly 230 contracts held by 900 user managers in the credit card industry. In order to rank the organizatio...
- 2009 Top Training and Learning Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book HRO industry user survey investigated over 400 contracts held by 216 user organizations, conglomerates and corporations globally.In order to rank the organizations, 18 key pe...
- 2009 Top Recruitment Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:In 2009, the Black Book RPO Industry user survey investigated over 600 contracts held by nearly 2500 of the top spending organizations and conglomerate corporations globally.18 Key Performance Indic...
- 2009 Top Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Report Description:The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO.18 Key Performance Indicator...
- 2009 Top Knowledge Process Outsourcing (KPO) Vendors, Black Book 2009 Survey Results
Report Description:In 2009, the Black Book KPO Industry user survey investigated over 380 contracts held by 1800 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally.