Retail Banking Competitor Tracker - November 2009

Introduction

Datamonitor's Retail Banking Competitor Tracker is a monthly product providing updates on key events relating to major players in retail banking across the globe. Covering major developments such as M&A activity, market entries and withdrawals, partnerships, product innovation, and customer targeting, the Retail Banking Competitor Tracker provides succinct summaries of key stories.

Scope

• Information on new product developments, mergers and acquisitions, distribution and partnerships.
• Insight on how the major retail banks are adapting to the ever changing economic climate.

Highlights

ANZ tackles environmental issues with interest-free green loans.

DnB NOR innovates with the introduction of a fully automated online remortgaging process.

Several banks around the globe launch financial education initiatives for customers.

Reasons to Purchase

• Provides a definitive source of information on all your competitors' key strategies.
• Offers insight into how the competitive landscape is evolving through M&A activities, partnerships and organic growth.
• Detailed insight into new product developments within retail banking.

Overview 1

• Catalyst 1
• Summary 1
• Methodology 1

Table of Contents 2

• Introduction 3
  
  • This tracker provides both one-month and 12-month views of developments 3
  • Each month Datamonitor tracks the most relevant announcements from 100 competitors 3
  • Datamonitor's Retail Banking Team provides analysis of the key developments at both the one-month and 12-month level 4
  • A fully searchable database of the past 23 months of developments is also delivered alongside the report 4

Key Trends and Developments in november 5

• ANZ tackles environmental issues with interest-free green loans 5
• DnB NOR innovates with the introduction of a fully automated online remortgaging process 5
• Several banks around the globe launch financial education initiatives for customers 6
• Competitor announcements returned to average levels in November 6
  
  • M&A announcements increased in November 7
  • November continued the trend whereby M&A, and new product and services announcements make up the majority of deals 7

Products, Services and Innovation 9

• Abbey 9
  
  • UK: Santander reduces cost of Reward and Premier 50 packaged accounts 9
  • UK: Abbey offers low rate mortgage for loyal customers 9
• Australia and New Zealand Banking Group 9
  
  • Australia: Australia and New Zealand Banking Group offers interest-free green loans for Australian households 9
• Citibank 10
  
  • Thailand: Citibank launches 3-C Convenience Redefined mobile banking 10
  • China: Citi launches mobile banking services in China 10
  • US: Citi offers new tools to manage student loan repayment and avoid default 11
• DBS Group 11
  
  • China: DBS Bank offers tax season loans 11
• DnB NOR 11
  
  • Norway: DnB NOR automates its remortgage loan process 11
• First National Bank 12
  
  • South Africa: First National Bank launches campaign focusing on customers' financial issues 12
  • South Africa: FNB offers solution for instant money transfer 12
• KBC 13
  
  • Czech Republic: CSOB launches Comfort Billing 13
• Kiwibank 13
  
  • New Zealand: Kiwibank launches promotions and entertainment website for under 25s 13
• Nationwide Building Society 13
  
  • UK: Nationwide extends benefits to current account customers 13
• SNS Bank 14
  
  • Netherlands: SNS Bank offers online banking transactions through My SNS 14
• The Royal Bank of Scotland 14
  
  • UK: NatWest launches free mobile banking application on the iPhone App Store 14
• Yorkshire Building Society 14
  
  • UK: Yorkshire Building Society launches new stepped tracker mortgage 14

M&A, Partnerships and Organic Growth 16

• Australia and New Zealand Banking Group 16
  
  • Australia: Australia and New Zealand Bank acquires retail business of RBS 16
• Banca Monte dei Paschi di Siena 16
  
  • Italy: Monte dei Paschi di Siena approves the merger of Mps Banca Personale with BMps 16
• Barclays 16
  
  • UK: Barclays announces acquisition of Standard Life Bank 16
• Crédit Agricole 17
  
  • Uruguay: Crédit Agricole confirms the sale of its retail banking subsidiary Credit Uruguay Banco 17
• First National Bank 17
  
  • Zambia: First National Bank announces the launch of Zambia operation 17
• HSBC 17
  
  • US: HSBC Finance announces sale of auto loan servicing operations to Santander Consumer USA 17
• Industrial and Commercial Bank of China 18
  
  • Malaysia: Industrial and Commercial Bank of China launches a subsidiary bank in Malaysia 18
• ING Group 18
  
  • Netherlands: ING completes sale of annuity and mortgage businesses in Chile 18
• Mitsubishi UFJ Financial Group 18
  
  • Japan: Mitsubishi UFJ Financial Group and Morgan Stanley plan integration of Japanese securities operations 18
• National Australia Bank 19
  
  • Australia: National Australia Bank acquires Challenger Mortgage Management 19
• Postbank 19
  
  • Germany: Postbank revamps its retail banking business 19
• State Bank of India 20
  
  • India: State Bank of India plans merger with State Bank of Indore by March 2010 20
• Swedbank 20
  
  • Baltic states: Swedbank establishes Institutes of Private Finances 20
• The Co-operative Bank 20
  
  • UK: the Co-operative Bank partners with Emma's Diary 20
• UniCredit Group 21
  
  • Italy: UniCredit sells its stake in Banco de Sabadell 21

Appendix 22

• Methodology 22
• Further reading 22
• Ask the analyst 22
• Datamonitor consulting 22
• Disclaimer 22

List of Tables

• Table 1: The 100 companies and subsidiaries covered by Datamonitor's Retail Banking Competitor Tracker 3

List of Figures

• Figure 1: The number of stories increased compared to October, with five additional M&A news announcements 7
• Figure 2: The types of stories announced In November have followed the trend seen so far this year 8