Global Business Process-as-a-Service Market 2016-2020

Published: June 2016
No. of Pages: 73

BPaaS or cloud-based BPO services refer to the delivery of BPO services from the cloud. BPO solutions are hosted on remote infrastructure and managed by cloud providers. BPaaS reduces labor count through automation and cuts costs in the process. Specialized HR solutions, contact centers, payroll, and F&A are some of the solutions delivered through BPaaS.

BPaaS services are automated through a cloud platform. Similar to other cloud-based services, it is subscription based. Traditional BPO businesses are mostly process-oriented and specialize in transitioning client processes, such as F&A, HR, supply chain management, and procurement. They help deliver services with predictable costs, reliability, and quality after careful optimization. BPaaS encompasses all these service areas with cost savings and efficiencies.

The analysts forecast global business process-as-a-service market to grow at a CAGR of 11.81% during the period 2016-2020.

Covered in this report

This report covers the present scenario and the growth prospects of the global business process-as-a-service market for 2016-2020. To calculate the market size, Technavio considers the revenue generated from the total consumption of BPaaS globally. The report does not include revenue generated from the aftermarket service of the product.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

The report, Global Business Process-as-a-Service Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. This report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Accenture
  • Cognizant Technology Solutions
  • International Business Machines
  • Infosys
  • Tata Consultancy Services

Other prominent vendors

  • ADP
  • Advance Payroll Services
  • Aegis
  • AntWorks
  • Atos
  • Avaloq Sourcing Asia Pacific
  • CA technologies
  • Capgemini
  • CSC
  • Dell
  • EXL
  • Firstsource
  • Fujitsu
  • Genpact
  • HCL Technologies
  • Hexaware
  • HP
  • i-Admin
  • ITC Infotech
  • NGA Human Resources
  • Oracle
  • Orange Business Services
  • Pay Asia
  • SAP
  • Sungard
  • Sutherland Global services
  • Teletech
  • Tiger Consulting
  • Wipro
  • WNS
  • Xerox

Market driver

  • Growing demand for cloud services and standard operating processes
  • For a full, detailed list, view our report

Market challenge

  • Data security and privacy concerns
  • For a full, detailed list, view our report

Market trend

  • Emergence of cloud brokerage services
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Published By: Infiniti Research Limited
Product Code: Infiniti Research Limited12229

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