Outsourced IT Services Market in MEA - Revenues and Forecasts to 2013

Introduction

This databook analyzes the historic and forecast market size for the IT services market in MEA. It also provides vendor market share data for 2009. Data is provided for three market categories: Infrastructure-led outsourcing (ILO) and Support Services, Project Services and Application-led outsourcing, and Business Process Outsourcing (BPO).

Scope

• Infrastructure-led outsourcing (ILO) and Support Services in MEA
• Project Services and Application-led outsourcing (ALO) in MEA
• Business Process Outsourcing (BPO) in MEA

Highlights

The outsourced IT services market in MEA is forecast to grow at a compound annual growth rate (CAGR) of 7.9% over the period 2009 to 2013.

The outsourced IT services market in MEA was dominated by IBM, followed by HP and Accenture in 2009.

Reasons to Purchase

• Provides a comprehensive and granular view of the IT services market in MEA
• Strengthens the formulation of business plans via key future trends within the IT services market
• Enables stakeholders in the market to make informed strategic and tactical decisions

TABLE OF CONTENTS

OVERVIEW 1
Catalyst 1
Summary 1

INTRODUCTION 5
Reasons to purchase 5

OUTSOURCED IT SERVICES MARKET IN MIDDLE EAST & AFRICA, 2006–13 7
Overview 7
Outsourced IT services market, vendor share analysis 9

MARKET SEGMENTATION 11
Market revenues by service lines, 2009 11

ILO AND SUPPORT SERVICES 12
Market revenues 2006–13 12
ILO and support service, vendor share analysis 14

PROJECT SERVICES & ALO 16
Market revenues 2006–13 16
Project services and ALO, vendor share analysis 18

BUSINESS PROCESS OUTSOURCING (BPO) 20
Market revenues 2008–13 20
Business Process Outsourcing (BPO), vendor share analysis 22

APPENDIX 24
Currency calculation 24
Treatment of revenues 24
Treatment of mergers & acquisitions 24
Further reading 25
Disclaimer 25

LIST OF FIGURES

Figure 1: Outsourced IT services market, Middle East & Africa, revenue ($ billion) and growth
(%), 2006–09 7
Figure 2: Outsourced IT services market, Middle East & Africa, revenue ($ billion) and growth
(%), 2009–13 8
Figure 3: IT services market, Middle East & Africa, vendor share (%), 2009 9
Figure 4: Outsourced IT services market, Middle East & Africa, revenue by segment (%), 2009 11
Figure 5: ILO and support services, Middle East & Africa, revenue ($ billion) and growth (%),
2006–13 12
Figure 6: ILO and support service, Middle East & Africa, vendor share (%), 2009 14
Figure 7: Project services and ALO, Middle East & Africa, revenue ($ billion) and growth %, 2006–
13 16
Figure 8: Project services and ALO, Middle East & Africa, vendor share (%), 2009 18
Figure 9: BPO, Middle East & Africa, revenue ($ billion) and growth (%), 2006–13 20
Figure 10: BPO, Middle East & Africa, vendor share (%), 2009 22

LIST OF TABLES

Table 1: Infrastructure-led outsourcing (ILO) and support services: definitions 5
Table 2: Project services and application-led outsourcing: definitions 6
Table 3: Business process outsourcing (BPO): definitions 6
Table 4: IT services market, Middle East & Africa, vendor share ($ billion and %), 2009 10
Table 5: ILO and support services, Middle East & Africa, revenue ($ billion) and growth (%), 2006–
13 13
Table 6: ILO and support service, Middle East & Africa, vendor share ($ billion and %), 2009 15
Table 7: Project services and ALO, Middle East & Africa, revenue ($ billion) and growth %, 2006–1317
Table 8: Project services and ALO, Middle East & Africa, vendor share ($ billion and %), 2009 19
Table 9: BPO, Middle East & Africa, revenue ($ billion) and growth (%), 2006–13 21
Table 10: BPO, Middle East & Africa, vendor share ($ billion and %), 2009 23