European Parcel Shops: Insights from Interview Research 2014

Published: November 2014
No. of Pages: 34
Single User License: US $ 1620
Corporate User License: US $ 3240
ReportsandReports

This report contains the findings from a series of 117 interviews that we carried out with parcel shops in the UK, Germany, France and Belgium.

Interviews covered the main operators in each market:

  • UK (52 interviews): Collect Plus, Hermes, DHL, UPS
  • Germany (30): DHL, Hermes, UPS, GLS, DPD
  • France (18): Kiala, Mondial Relay, Pickup Services
  • Belgium (17): Kiala, GLS, bpost

Most interviews were carried out by telephone but we conducted 17 site visits to UK parcel shops (from several chains in towns and cities across the south and west of England) to gain more in-depth insights.

The report summarises how handling parcels works from the point of view of the parcel shops. Areas it focuses on include:

  • Why they do it and what they see as the benefits
  • How many parcels they handle: collection vs receipt
  • What works well and what goes wrong
  • What spare capacity they have to cope with increased volumes
  • To what extent parcels customers buy other things
  • Whether they expect to carry on doing parcels in future

We also include detailed transcripts from seven of our site visits.

Why is it important?

Parcel shops are staffed locations, most commonly found in convenience stores with long opening hours. They typically have a data link – usually in real-time – to update the system of the network operator or parcel carrier when an event, such as a delivery or collection, has occurred.

Parcel shops offer benefits to a range of parties:

  • For consumers who are not at home all day, they can provide a better and quicker way to get a parcel than a pure home delivery service, as well as a cheap and convenient way to send a parcel.
  • For parcels carriers they provide potential for significant cost reduction, not just from eliminating failed deliveries but also from providing consolidation of deliveries and collections.
  • For retailers they offer not only a potential to share in the cost reduction but also an additional click-and-collect channel to enhance their proposition to their customers
  • The host stores gain from both the incremental revenue and increased footfall

Our report on the European parcel shop and locker market revealed that, when it was written in May 2014, there were almost 100,000 parcel shops across the continent.

We believe that parcel shops have succeeded, and continue to do so, because they have potential to offer benefits to a range of different parties through a combination of increased convenience and lower cost.

The research, and subsequent discussions with clients, threw up several interesting questions. These included:

  • How much capacity is there in the parcel shop network? Could networks become a victim of their own success with operators unable to scale up quickly enough and customers finding that there was no space for their parcel?
  • With retailers are increasingly relying on parcel shops to be part of their customer experience, how well do the systems and processes work in practice? What things do go wrong and how often?
  • Does operating a parcel shop make commercial sense for the host locations? Do they generate the hoped-for additional footfall and what level of incremental sales does it translate into?
  • What are the differences between how the main parcel shop chains operate?

Who might the report be useful for?

The report is designed to provide insights for a range of parties involved in the operation of parcel shops and in the broader processes of home delivery.

It is likely to be of interest to:

  • Operators of parcel shop networks
  • Operators of secure locker networks
  • Operators of convenience store chains and other potential host sites
  • Parcels carriers
  • Internet and multi-channel retailers, especially those who make use of parcel shops to provide a click-and-collect delivery channel for their customers
  • Investors in these sectors and their advisors (consulting firms, banks, etc).

Published By: Apex Insight
Product Code: Apex Insight86


Did you find what you are/were looking for ? If not, read below and browse through other relevant pages for similar market research reports OR get in touch with us through the form/contact info in your right navigation panel and well share relevant market report titles for you to explore.

Related Reports:


Why ReportsnReports.com?

  • 500,000 market research reports and growing.
  • Top Fortune 500 Organizations trust us for research data.
  • 24/7 support on call as well as emails.
  • Your Details are safe with us.
  • Free support for your research requirements.
  • Report Delivery: Email
  • Delivery Time:
    • Upto 24 hrs - working days
    • Upto 48 hrs max - weekends and public holidays

Research Support / Custom Research

If this business study does not have the data and information analysis you need, contact us with your research requirements. We explore available market research reports to map your needs and share report titles with you. Alternatively, we can also offer custom research that suits your budget and timelines. Share your information requirements here.
Connect With Us
Email: sales@reportsandreports.com Call : + 1 888 391 5441

Subscription Option

Using our subscription option, you get access to market research reports and industry data of Consumer Goods market as per your needs. Get the best of Consumer Goods research reports by utilizing your research budgets in an optimum way.

More about our Subscription option
Report Alerts

Get Email alerts about market research reports from industries and publishers of your interest:

We use cookies to deliver the best possible experience on our website.
By continuing to use this site, or closing this box, you consent to our use of cookies. To learn more, visit our Privacy Policy