Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

Published: March 2014
No. of Pages: 178
   

The speech analytics market analysis consists of various types of solutions and services, applications, deployment types, organization size, verticals, and regions. The overall market size is found by adding up the market size of each solution and services such as speech engine, indexing and analysis, software query, engine reports and dashboards, professional services and support, maintenance services, and others.

In speech analytics, each solution and service is playing an important role in the market. These solutions and services support various applications including business process management, agent performance management, customer experience management, market intelligence management, risk and compliance management, and other applications.

Most of the enterprises are focusing on marketing effectiveness, reducing causes of attrition, ensuring script compliance for competitive, and market intelligence. Speech analytics helps to gain business intelligence through latest promotional strategies. The call analysis helps enterprises to listen to customer voices and monitor trends, which in turn helps them to support their marketing strategies. Hence, the increased focus on competitive and market intelligence is one of the major drivers for the speech analytics market.

With the use of speech analytics, one can create categories which are the most important to their business and locate the root cause of any topic of interest to the call center. Integrating speech analytics with contact centers and trading desks will put financial service companies back on the driver’s seat. They will have a wealth of information at their disposal to evaluate market trends, optimize internal process, and improve customer service.

A new innovation, such as real-time speech analytics, is higher version of traditional speech analytics. Real-time speech analytics offers a great help for enterprises by analyzing customer interactions while they happen. It helps in gaining the greatest business values and empowers the agent to take the next best action. It identifies situations and events in verbal conversations and generates relevant information which can positively impact the interaction’s outcomes.

The report is expected to help the market leaders/new entrants in this market in the following ways:

  • This report segments the market into solutions and services, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across the applications, deployment type, organization size, verticals, and regions.
  • This report will help them better understand the competitor and gain more insights to better position their business. There is a separate section on competitive landscape that includes competitors’ ecosystem and their roles in the market. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors.
  • The report helps them to understand the overall growth of the market. The report provides information and analysis of key market drivers, restraints, challenges, and opportunities.

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

Table Of Contents

1 Introduction
1.1 Key Take-Aways
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Key Data Points
1.5.2 Data Triangulation and Market Forecasting
1.6 Forecast Assumptions

2 Executive Summary
2.1 Abstract
2.2 Overall Market Size

3 Market Overview
3.1 Market Definition
3.2 Market Evolution
3.3 Market Segmentation
3.4 Market Dynamics
3.4.1 Drivers
3.4.1.1 Call Center
3.4.1.2 Increased Importance of Voice in Multichannel World
3.4.1.3 Increased Focus on Competitive and Market Intelligence
3.4.1.4 Risk and Compliance Management
3.4.2 Restraints
3.4.2.1 Increasing Cost
3.4.2.2 Lack of Awareness
3.4.3 Opportunities
3.4.3.1 New Areas of Implementation
3.4.3.2 Growing Demand For Cloud Analytics
3.4.3.3 Real-Time Speech Analytics
3.4.4 Impact Analysis of Dros
3.5 Value Chain

4 Market Size and Forecast By Types
4.1 Introduction
4.2 Market Size and Forecast

5 Speech Analytics: Market Size and Forecast By Solutions
5.1 Introduction
5.2 Market Size and Forecast
5.3 Speech Engine
5.3.1 Overview
5.3.2 Market Size and Forecast
5.4 Indexing and Analysis
5.4.1 Overview
5.4.2 Market Size and Forecast
5.5 Query Engine and Search Tool
5.5.1 Overview
5.5.2 Market Size and Forecast
5.6 Reports and Dashboards
5.6.1 Overview
5.6.2 Market Size and Forecast
5.7 Others
5.7.1 Overview
5.7.2 Market Size and Forecast

6 Market Size and Forecast By Services
6.1 Introduction
6.2 Market Size and Forecast
6.3 Professional Services
6.3.1 Oerview
6.3.2 Market Size and Forecast
6.4 Support and Maintenance Services
6.4.1 Overview
6.4.2 Market Size and Forecast

7 Speech Analytics: Market Size and Forecast By Applications
7.1 Introducation
7.2 Market Size and Forecast
7.3 Business Process Management
7.3.1 Overview
7.3.2 Market Size and Forecast
7.4 Agent Performance Management
7.4.1 Overview
7.4.2 Market Size and Forecast
7.5 Customer Experience Management
7.5.1 Overview
7.5.2 Market Size and Forecast
7.6 Market Intelligence Management
7.6.1 Overview
7.6.2 Market Size and Forecast
7.7 Risk and Compliance Management
7.7.1 Overview
7.7.2 Market Size and Forecast
7.8 Others
7.8.1 Overview
7.8.2 Market Size and Forecast

8 Market Size and Forecast By Deployment Types
8.1 Introduction
8.2 Market Size and Forecast
8.3 On-Premise
8.3.1 Overview
8.3.2 Market Size and Forecast
8.4 On-Demand
8.4.1 Overview
8.4.1.1 Market Size and Forecast

9 Speech Analytics: Market Size and Forecast By Organization Size
9.1 Introduction
9.2 Market Size and Forecast
9.3 Small and Medium-Size Businesses (SMBS)
9.3.1 Overview
9.3.2 Market Size and Forecast
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Market Size and Forecast

10 Speech Analytics: Market Size and Forecast By Verticals
10.1 Introduction
10.2 Market Size and Forecast
10.3 Banking, Financial Services, and Insurance (BFSI)
10.3.1 Overview
10.3.2 Market Size and Forecast
10.4 Consumer Goods and Retail
10.4.1 Overview
10.4.2 Market Size and Forecast
10.5 Healthcare and Life Sciences
10.5.1 Overview
10.5.2 Market Size and Forecast
10.6 Government, Defense, and Aerospace
10.6.1 Overview
10.6.2 Market Size and Forecast
10.7 Manufacturing
10.7.1 Overview
10.7.2 Market Size and Forecast
10.8 Transportation and Logistics
10.8.1 Overview
10.8.2 Market Size and Forecast
10.9 Travel and Hospitality
10.9.1 Overview
10.9.2 Market Size and Forecast
10.10 Telecommunication and It
10.10.1 Overview
10.10.2 Market Size and Forecast
10.11 Media and Entertainment
10.11.1 Overview
10.11.2 Market Size and Forecast
10.12 Public Sector, Energy, and Utilities
10.12.1 Overview
10.12.2 Market Size and Forecast
10.13 Outsourcing
10.13.1 Overview
10.13.2 Market Size and Forecast
10.14 Others
10.14.1 Overview
10.14.2 Market Size and Forecast

11 Speech Analytics: Market Size and Forecast By Regions
11.1 Introduction
11.2 Market Size and Forecast
11.2.1 Parfait Chart
11.2.2 Regional Market Lifecycle
11.3 North America (NA)
11.3.1 Overview
11.3.2 Market Size and Forecast
11.4 Europe
11.4.1 Overview
11.4.2 Market Size and Forecast
11.5 Asia Pacific (APAC)
11.5.1 Overview
11.5.2 Market Size and Forecast
11.6 Middle East and Africa (MEA)
11.6.1 Overview
11.6.2 Market Size and Forecast
11.7 Latin America (LA)
11.7.1 Overview
11.7.2 Market Size and Forecast

12 Market Landscape
12.1 Competitive Landscape
12.1.1 Ecosystem and Roles
12.2 End-User Landscape
12.2.1 Market Opportunity Analysis
12.2.2 End-User Analysis
12.2.2.1 Call Center Growth
12.2.2.2 Return on Investment (ROI) Growth
12.2.2.3 Demand For Speech Analytics Across Verticals

13 Company Profiles (Introduction, Products & Services, Strategy & Analyst Insights, New Developments, Mnm View)*
13.1 Aspect Software
13.2 Avaya, Inc.
13.3 Calabrio
13.4 Callminer
13.5 Genesys Telecommunications Laboratories
13.6 Hp Autonomy
13.7 Nexidia, Inc.
13.8 Nice Systems, Inc.
13.9 Nuance Communications
13.10 Verint Systems, Inc.

*Details on Marketsandmarkets View, Introduction, Products & Services, Strategy & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.

Appendix
Mergers & Acquisitions (M&A)
Vc Funding Analysis
Social Reach

List Of Tables

Table 1 Speech Analytics Market Size, By Region, 2014-2019 ($Million)
Table 2 Speech Analytics Market Size, By Types, 2014-2019 ($Million)
Table 3 Market Size, By Solutions, 2014-2019 ($Million)
Table 4 Speech Engine Market Size, By Vertical, 2014-2019 ($Million)
Table 5 Speech Engine Market Size, By Vertical, 2014-2019 ($Million)
Table 6 Query Engine and Search Tool Market Size, By Vertical, 2014-2019 ($Million)
Table 7 Reports and Dashboard Market Size, By Vertical, 2014-2019 ($Million)
Table 8 Other Solutions Market Size, By Vertical, 2014-2019 ($Million)
Table 9 Market Size, By Services, 2014-2019 ($Million)
Table 10 Professional Services Market Size, By Vertical, 2014-2019 ($Million)
Table 11 Support and Maintenance Services Market Size, By Vertical, 2014-2019 ($Million)
Table 12 Speech Analytics, By Application, 2014-2019 ($Million)
Table 13 Business Process Management Application Market Size, By Region, 2014-2019 ($Million)
Table 14 Agent Performance Management Application Market Size, By Region, 2014-2019 ($Million)
Table 15 Customer Experience Management Application Market Size, By Region, 2014-2019 ($Million)
Table 16 Market Intelligence Management Application Market Size, By Region, 2014-2019 ($Million)
Table 17 Risk and Compliance Management Application Market Size, By Region, 2014-2019 ($Million)
Table 18 Other Application Market Size, By Region, 2014-2019 ($Million)
Table 19 Speech Analytics By Deployment Type, 2014-2019 ($Million)
Table 20 on-Premise Market Size, By Application, 2014-2019 ($Million)
Table 21 on-Demand Market Size, By Application, 2014-2019 ($Million)
Table 22 Speech Analytics By Organization Size, 2014-2019 ($Million)
Table 23 SMBS Market Size, By Application, 2014-2019 ($Million)
Table 24 Large Enterprises Market Size, By Application, 2014-2019 ($Million)
Table 25 Speech Analytics Market Size, By Vertical, 2014-2019 ($Million)
Table 26 Banking, Financial Services, and Insurance Market Size, By Application, 2014-2019 ($Million)
Table 27 Banking, Financial Services, and Insurance Market Size, By Region, 2014-2019 ($Million)
Table 28 Consumer Goods and Retail Market Size, By Application, 2014-2019 ($Million)
Table 29 Consumer Goods and Retail Market Size, By Region, 2014-2019 ($Million)
Table 30 Healthcare and Life Sciences Market Size, By Application, 2014-2019 ($Million)
Table 31 Healthcare and Life Sciences Market Size, By Region, 2014-2019 ($Million)
Table 32 Government, Defense, and Aerospace Market Size, By Application, 2014-2019 ($Million)
Table 33 Government, Defense, and Aerospace Market Size, By Region, 2014-2019 ($Million)
Table 34 Manufacturing Market Size, By Application, 2014-2019 ($Million)
Table 35 Manufacturing Market Size, By Region, 2014-2019 ($Million)
Table 36 Transportation and Logistics Market Size, By Application, 2014-2019 ($Million)
Table 37 Transportation and Logistics Market Size, By Region, 2014-2019 ($Million)
Table 38 Travel and Hospitality Market Size, By Application, 2014-2019 ($Million)
Table 39 Travel and Hospitality Market Size, By Region, 2014-2019 ($Million)
Table 40 Telecommunication and It Market Size, By Application, 2014-2019 ($Million)
Table 41 Telecommunication and It Market Size, By Region, 2014-2019 ($Million)
Table 42 Media and Entertainment Market Size, By Application, 2014-2019 ($Million)
Table 43 Media and Entertainment Market Size, By Region, 2014-2019 ($Million)
Table 44 Public Sector, Energy, and Utilities Market Size, By Application, 2014-2019 ($Million)
Table 45 Public Sector, Energy, and Utilities Market Size, By Region, 2014-2019 ($Million)
Table 46 Outsourcing Market Size, By Application, 2014-2019 ($Million)
Table 47 Outsourcing Market Size, By Region, 2014-2019 ($Million)
Table 48 Speech Analytics: Other Market Size, By Application, 2014-2019 ($Million)
Table 49 Other Market Size, By Region, 2014-2019 ($Million)
Table 50 NA Market Size, By Solutions, 2014-2019 ($Million)
Table 51 NA Market Size, By Services, 2014-2019 ($Million)
Table 52 NA Market Size, By Deployment Type, 2014-2019 ($Million)
Table 53 NA Market Size, By Organization Size, 2014-2019 ($Million)
Table 54 Europe Market Size, By Solutions, 2014-2019 ($Million)
Table 55 Europe Market Size, By Services, 2014-2019 ($Million)
Table 56 Europe Market Size, By Deployment Type, 2014-2019 ($Million)
Table 57 Europe Market Size, By Organization Size, 2014-2019 ($Million)
Table 58 APAC Market Size, By Solutions, 2014-2019 ($Million)
Table 59 APAC Market Size, By Services, 2014-2019 ($Million)
Table 60 APAC Market Size, By Deployment Type, 2014-2019 ($Million)
Table 61 APAC Market Size, By Organization Size, 2014-2019 ($Million)
Table 62 MEA Market Size, By Solutions, 2014-2019 ($Million)
Table 63 MEA Market Size, By Services, 2014-2019 ($Million)
Table 64 MEA Market Size, By Deployment Type, 2014-2019 ($Million)
Table 65 MEA Market Size, By Organization Size, 2014-2019 ($Million)
Table 66 LA Market Size, By Solutions, 2014-2019 ($Million)
Table 67 LA Market Size, By Services, 2014-2019 ($Million)
Table 68 LA Market Size, By Deployment Type, 2014-2019 ($Million)
Table 69 LA Market Size, By Organization Size, 2014-2019 ($Million)

List Of Figures

Figure 1 Data Triangulation, Top-Down and Bottom-Up Approach
Figure 2 Speech Analytics Market, By Region, 2014-2019 ($Million, Y-O-Y %)
Figure 3 Market Segmentation
Figure 4 Time-Impact Analysis of Dynamics
Figure 5 Value Chain
Figure 6 Speech Analytics Market, By Type, 2014-2019 ($Million, Y-O-Y %)
Figure 7 Market, By Type, 2014-2019 (Y-O-Y %)
Figure 8 Speech Analytics Market, By Solutions, 2014-2019 ($Million, Y-O-Y %)
Figure 9 Market, By Solutions, 2014-2019 (Y-O-Y %)
Figure 10 Speech Analytics Market, By Services, 2014-2019 ($Million, Y-O-Y %)
Figure 11 Market, By Services, 2014-2019 (Y-O-Y %)
Figure 12 Speech Analytics Market, By Application, 2014-2019 ($Million, Y-O-Y %)
Figure 13 Market, By Application, 2014-2019 (Y-O-Y %)
Figure 14 Speech Analytics Market, By Deployment Types, 2014-2019 ($Million, Y-O-Y %)
Figure 15 Market, By Deployment Types, 2014-2019 (Y-O-Y %)
Figure 16 Speech Analytics Market, By Organization Size, 2014-2019 ($Million, Y-O-Y %)
Figure 17 Market, By Organization Size, 2014-2019 (Y-O-Y %)
Figure 18 Speech Analytics Market, By Vertical, 2014-2019 ($Million, Y-O-Y %)
Figure 19 Market, By Vertical, 2014-2019 (Y-O-Y %)
Figure 20 Speech Analytics Market, By Region, 2014-2019 (Y-O-Y %)
Figure 21 Region-Wise Market Size, 2014-2019
Figure 22 Region-Wise Market Size, 2014-2019
Figure 23 Ecosystem
Figure 24 Opportunity Analysis
Figure 25 Social Reach

Published By: MarketsandMarkets
Product Code: MarketsandMarkets1699


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