Smarter social services - Applications for informed care delivery

Published: May 2013
No. of Pages: 44

Product Synopsis
This report summarizes the status of the UK public sector ICT social services market. It is intended both for those currently working with public sector clients, and those considering this market for the first time.

Introduction and Landscape
A new report by Kable finds that councils in the UK spent over £70 million on applications and related services for social services in 2012/13.

Key Features and Benefits
Kable covers the use of ICT in the public sector social services marketplace across England, Scotland, Wales and Northern Ireland.

Key Market Issues
- Gain insight into the UK public sector ICT social services marketplace
- Gain insight into the UK public sector ICT local government marketplace

Key Highlights
A new report by Kable finds that councils in the UK spent over £70 million on applications and related services for social services in 2012/13. With social care being councils'' largest expenditure overall, and rising costs due to an aging population, local government is exploring how it can save money on the numerous applications used by social services, with rationalisation also serving the business intelligence it needs to deliver smart social services.

Smarter social services - Applications for informed care delivery

1 Executive summary
2 Local Government Application Series
3 Social care applications: market sizing
3.1 Overall top 10 suppliers
3.2 Market segment: opportunities and competition
3.3 Local authority customer types: opportunities and competition
4 Social care applications: IT challenges
4.1 Concerns around sharing confidential information
4.2 Integration with heterogeneous systems
4.3 Single supplier doesn''t mean integrated case management
4.4 Different ways of recording information
4.5 Timely access to relevant information
4.6 Capturing information for business intelligence
4.7 Hosted applications require more bandwidth
4.8 Need to rationalise hosting technologies
5 Social care applications: procurement trends
5.1 Rationalising applications.
5.1.1 Further opportunities for rationalising suppliers of adults and children''s systems
5.2 Hosted applications
5.3 Joint procurement of applications
5.4 Applications for shared services
6 Social care applications: leading suppliers
6.1 Supplier positioning
6.2 Leading supplier profiles
6.2.1 CACI
6.2.2 Capita
6.2.3 CareWorks
6.2.4 Civica
6.2.5 Corelogic
6.2.6 Liquidlogic
6.2.7 Northgate
6.2.8 OLM Systems
6.2.9 Oxford Computer Consultants
6.2.10 Softbox
6.3 Other key suppliers
7 Social care market structure
7.1 Total social care expenditure
7.2 Social care providers
8 Wider challenges in social care
8.1 Transitioning to integrated care
8.1.1 Integration in England
8.1.2 Integration in Scotland
8.1.3 Integration in Wales
8.2 Responding to changes in service demand
8.3 Reducing service expenditure
8.3.1 England
8.3.2 Scotland
8.3.3 Wales
8.4 Delivering self-directed support
8.5 Administering a cap on care costs
8.6 Increasing early intervention
9 MethodologyNAFigure 1: Top 10 suppliers of social care applications
Figure 2: Social care applications: market segments
Figure 3: Supplier strength by market segment
Figure 4: Social care applications: opportunities by local authority type
Figure 5: Social care applications: top 10 suppliers
Figure 6: Rationalisation examples
Figure 7: Rationalising suppliers of adult and children''s case management systems
Figure 8: Adult and children''s case management systems suppliers
Figure 9: Hosting case studies
Figure 10: Examples of joint procurement
Figure 11: Examples of shared services
Figure 12: Supplier positioning
Figure 13: Social care expenditure in England by service user, 2011/12
Figure 14: Types of UK social care providers, 2011/12
Figure 15: Examples of integrated care in England
Figure 16: Examples of integrated care in Scotland
Figure 17: Examples of integrated care in Wales
Figure 18: Examples of early intervention initiatives

Published By: Kable Global ICT Intelligence
Product Code: Kable Global ICT Intelligence34

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