Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

Published: August 2014
No. of Pages: 288
   

The report has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer Experience Management (Telco CEM).

CEM is a collection of process, which uses a variety of technologies to gather customer feedback, understand their expectations, and improve the overall customer experience through different touch points. The aim of CEM is to change customers from satisfied to loyal and to become promoted thereafter. The CEM market is segmented by type, touch point, organization size, vertical, and region.

CRM is the strategy of managing and nurturing the interactions of a company and its sales force with its clients. The CRM application manages sales activities, marketing as well as customer services, by using data management, business intelligence, and analytical tools.
SCRM is a new concept in CRM that consolidates the power of online customer communities, social media analytics, and traditional CRM systems to foster the customer experience in various stages of customer life cycle.

SCEM is a business strategy that companies will adopt to interact with customers through social media to get their continuous feedback about products and services. It helps to deliver an experience which builds brand loyalty among customers which will provoke them to promote products and services on social media channels.

CEM is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various touch points, such as company websites, branch, web, mobile, and social media. CEM, as a concept, is gaining widespread adoption, since it enables companies to serve customers efficiently, thereby creating retention, reducing churn, and improving competitive abilities. Previously, several companies had begun to invest heavily on solutions that optimize interactions from the customer's perspective and thereby enhance customer loyalty. The growth of communication media majorly affects customer expectations and behavior, ultimately impacting end user experiences. To understand these experiences and to drive the appropriate insight from the Voice of the Customer (VOC), companies uses analytical tools such as Enterprise Feedback Management (EFM) software, text analytics, web analytics, speech analytics, and other analytics.

The usage of mobile and social media touch points is increasing rapidly for sharing views and ideas. In order to get globally connected, companies must frequently monitor these touch points and follow up with their customers by understanding their needs and wants for improving customer loyalty and experience. In the competitive world, leading companies will be focusing on customer-centric approach rather than company-centric approach. Toward this, enterprises will be adapting newer ways to connect customers with organizations for regular feedback.

The report focuses on the latest trends and advancements in customer experience solutions that provide strategies, process models, and Information Technology (IT) to design, manage, and optimize the end-to-end customer experience processes. The report also includes, market analysis and forecasts across various touch points, types of analytical tools, vertical segments, size of organizations, and geographical regions.

The report also focuses on CEM for Telco providers by taking into consideration aspects of Service Quality Management (SQM), Service Level Agreement (SLA) monitoring, service monitoring, fault management, and performance management with respect to network planning and network management. The Telco CEM market is segmented into five geographical regions, namely North America, South America, Europe, Asia-Pacific, and Middle East and Africa.

Under types of CEM, the Y-o-Y growth rates of text analytics are expected to be the highest throughout the forecast period. Most organizations prefer to have this software as it identifies the general market trend of customer needs, discloses the early warnings, product problems, and customer suggestions for improvement in product lifecycle period that helps to improve customer experience. Thus, this software is extremely crucial for organizations to maintain a competitive edge over others.

MarketsandMarkets expects that the communication service provider vertical will account for the largest market share throughout the forecast period, while CEM in SMBs is expected to account for the fastest growth during the same period.

There are various assumptions that we have taken into consideration for the market sizing and forecasting exercise. A few of global assumptions include political, economic, social, technological, and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market.

The report will help the market leaders/new entrants in this market in the following ways:

  • This report segments the market on the basis of product type, company size, deployment type, vertical, and region, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
  • This report will help them better understand the competitors and gain more insights to better position their business. There is a separate section on competitive landscape, including competitor ecosystem, mergers and acquisitions, and venture capital funding. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors.
  • The report helps them understand the pulse of the market. It provides information on key market drivers, restraints, challenges, and opportunities.

Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

Table of Contents

1 Introduction
1.1 Key Takeaways
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Key Data From Secondary & Primary Sources
1.5.2 Data Triangulation &Market Forecasting
1.6 Assumptions

2 Executive Summary
2.1 Abstarct
2.2 Overall Market Size

3 Market Overview
3.1 Market Definition: Customer Experience Management
3.2 Evolution of CEM
3.3 Market Segmentation
3.4 Winning Imperatives
3.4.1 Engage Present Customers for Sustainable Growth
3.5 Market Dynamics
3.5.1 Drivers
3.5.1.1 Retaining Customers
3.5.1.2 Competitive Differentiation
3.5.1.3 Global Economic Slowdown
3.5.1.4 Online Experience
3.5.2 Restraints
3.5.2.1 Complexity in Data Synchronization
3.5.2.2 Subjectiveexpectations
3.5.3 Opportunities
3.5.3.1 Major Focus on Virtual Side
3.5.3.2 Integral Part of Digital Market
3.5.3.3 Big Data
3.6 Impact Analysis of Dros
3.7 Business Value Analysis
3.8 Value Chain

4 CEM: Enterprise Need & Adoption Trends
4.1 Introduction
4.2 Traditional Crm Vs CEM
4.3 Voice of Customer (Voc) Analytics
4.4 Impact of Cloud
4.5 Social Influence in Customer Experience
4.6 Tools & Techniques
4.6.1 Feedback Management
4.6.2 Web Content Management
4.6.3 Targeting &Personalization
4.6.4 Web Analytics
4.6.5 E-Mail &Campaign Management
4.6.6 Translation &Localization Services
4.6.7 Customer Relationship Management
4.6.8 Integrated Voice Response Technology
4.6.9 Natural Language Processing
4.6.10 Machine Learning
4.6.11 Artificial Intelligence Technologies
4.6.12 Service Quality Management (Sqm)
4.6.13 Service Level Agreement (Sla) Monitoring
4.6.14 Service Monitoring
4.6.15 Fault Management
4.6.16 Performance Management

5 CEM: Market Size & Forecast, By Type
5.1 Introduction
5.2 By Enterprise Feedback Management (Efm)
5.2.1 Overview
5.2.2 Efm Market Size & Forecast By Region &Industry
5.3 By Web Analytics
5.3.1 Overview
5.3.2 Web Analytics Market Size & Forecast By Region &Industry
5.4 By Text Analytics
5.4.1 Overview
5.4.2 Text Analytics Market Size & Forecast By Region &Industry
5.5 By Speech Analytics
5.5.1 Overview
5.5.2 Speech Analytics Market Size & Forecast By Region &Industry
5.6 Others
5.6.1 Overview
5.6.2 Other Market Size & Forecast By Region &Verticals

6 Customer Experience Management: Market Size & Forecast, By Channel/Touch Point
6.1 Introduction
6.2 By Company Website
6.2.1 Overview
6.2.2 Company Website Market Size & Forecast By Region &Industry
6.3 By Branch/Store
6.3.1 Overview
6.3.2 Branch/Store Market Size & Forecast By Region &Industry
6.4 By Web
6.4.1 Overview
6.4.2 Web Market Size & Forecast By Region &Industry
6.5 By Call Center
6.5.1 Overview
6.5.2 Call Ceter Market Size & Forecast By Region &Industry
6.6 By Mobile
6.6.1 Overview
6.6.2 Mobile Market Size & Forecast By Region &Industry
6.7 By Social Media
6.7.1 Overview
6.7.2 Social Media Market Size & Forecast By Region &Industry

7 Customer Experience Management: Market Size & Forecast, By Organization Size
7.1 Introduction
7.2 Small &Medium Businesses (SMB)
7.2.1 Overview
7.2.2 Small &Medium Businesses Market Size & Forecast By Region &Industry
7.3 Enterprises
7.3.1 Overview
7.3.2 Market Size & Forecast

8 Customer Experience Management: Market Size & Forecast, By Vertical Segment
8.1 Introduction
8.2 Communication Services
8.2.1 Overview
8.2.2 Communication Service Market Size & Forecast By Type
8.3 Public Sector, Energy,& Utilities
8.3.1 Overview
8.3.2 Market Size & Forecast
8.4 Banking, Finance,& Insurance
8.4.1 Overview
8.4.2 Market Size & Forecast
8.5 Healthcare
8.5.1 Overview
8.5.2 Market Size & Forecast
8.6 Automotive & Transportation
8.6.1 Overview
8.6.2 Automotive & Transportation Market Size & Forecast
8.7 Consumer Goods & Retail
8.7.1 Overview
8.7.2 Consumer Goods &Retailmarket Size & Forecastby Type
8.8 Media & Entertainment
8.8.1 Overview
8.8.2 Media & Entertainment Market Size & Forecast By Type
8.9 Travel & Hospitality
8.9.1 Overview
8.9.2 Travel & Hospitality Market Size & Forecast By Type
8.10 Manufacturing
8.10.1 Overview
8.10.2 Market Size & Forecast
8.11 Others
8.11.1 Overview
8.11.2 Others Market Size & Forecast By Type

9 Telco Customer Experience Management Through Network Management: Market Size & Forecast
9.1 Introduction
9.2 Market Overview & Current Trends
9.3 Sqm & Sla Monitoring Trends
9.4 Competitors
9.5 Telecom CEM Market Size & Forecasts By Region

10 Customer Experience Management: Market Size & Forecast, By Region
10.1 Introduction
10.2 North America
10.2.1 Overview
10.2.2 North America Market Size & Forecast By Type
10.3 Latin America
10.3.1 Overview
10.3.2 Market Size & Forecast
10.4 Europe
10.4.1 Market Size & Forecast
10.5 Asia-Pacific (APAC)
10.5.1 APAC Market Size & Forecast By Type
10.6 Middle East & Africa
10.6.1 Market Size & Forecast

11 Customer Experience Management: Best Practices & Growth Factors
11.1 Consulting Services
11.1.1 Overall Approach
11.2 Customer Experience
11.2.1 Best Practices
11.2.2 Future Trends
11.3 Vertical Penetration
11.3.1 Growth Factors
11.3.2 Future Trends
11.4 Enterprise Adoption Roadmap

12 Competitive Landscape
12.1 Competitive Ecosystem

13 Company Profiles (Key Industry Players)
13.1 Adobe Systems Incorporated
13.1.1 Overview
13.1.2 Products & Services
13.1.3 Strategy & Analyst Insights
13.1.4 Developments
13.1.5 MNM View
13.2 Alcatel-Lucent
13.2.1 Overview
13.2.2 Products & Services
13.2.3 Strategy & Analyst Insights
13.2.4 Developments
13.2.5 MNM View
13.3 Amdocs Limited
13.3.1 Overview
13.3.2 Products & Services
13.3.3 Strategy & Analyst Insights
13.3.4 Developments
13.3.5 MNM View
13.4 Cisco Systems, Inc.
13.4.1 Overview
13.4.2 Products & Services
13.4.3 Strategy & Analyst Insights
13.4.4 Developments
13.4.5 MNM View
13.5 Ericsson
13.5.1 Overview
13.5.2 Products & Services
13.5.3 Strategy & Analyst Insights
13.5.4 Developments
13.5.5 MNM View
13.6 Huawei
13.6.1 Overview
13.6.2 Products &Services
13.6.3 Strategies & Insights
13.6.4 Developments
13.6.5 MNM View
13.7 Hewlett-Packard Company
13.7.1 Overview
13.7.2 Products & Services
13.7.3 Strategy & Analyst Insights
13.7.4 Developments
13.7.5 MNM View
13.8 Ibm
13.8.1 Overview
13.8.2 Products & Services
13.8.3 Strategy & Analyst Insights
13.8.4 Developments
13.8.5 MNM View
13.9 Nokia Siemens Networks
13.9.1 Overview
13.9.2 Products & Services
13.9.3 Strategy & Analyst Insights
13.9.4 Developments
13.9.5 MNM View
13.10 Oracle Corporation
13.10.1 Overview
13.10.2 Products & Services
13.10.3 Strategy & Analyst Insights
13.10.4 Developments
13.10.5 MNM View

Appendix
Mergers and Acquisitions (M&A)

List of Tables

Table 1 CEM: Forecast Assumptions
Table 2 Global Customer Experience Management Market Revenue, By Geography, 2014 – 2019 ($Million)
Table 3 CRM Vs CEM
Table 4 CEM: BFSI, Market Size, By Applications, 2014 – 2019 ($Million)
Table 5 CEM: Banking and Financial Services, Market Growth, By Applications, 2015 – 2019, Y-O-Y (%)
Table 6 Customer Experience Management: North America EFM Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 7 Latin America EFM Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 8 European Efm Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 9 APAC Efm Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 10 MEA Efm Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 11 North America Web Analytics Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 12 Latin America Web Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 13 Europe Web Analytics Market Revenue, By Industry, 2014 – 2019 ($Million)
Table 14 APAC Web Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 15 MEA Web Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 16 North America Text Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 17 Latin America Text Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 18 Europe Text Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 19 APAC Text Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 20 MEA Text Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 21 CEM: North America Speech Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 22 Latin America Speech Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 23 Europe Speech Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 24 APAC Speech Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 25 MEA Speech Analytics Market Revenue, By Industry, 2014 - 2019($Million)
Table 26 North America Others Market Revenue, By Industry, 2014 - 2019($Million)
Table 27 Latin America Others Market Revenue, By Industry, 2014 - 2019($Million)
Table 28 Europe Others Market Revenue, By Industry, 2014 - 2019($Million)
Table 29 APAC Others Market Revenue, By Industry, 2014 - 2019($Million)
Table 30 Customer Experience Management: MEA Others Market Revenue, By Industry, 2014 - 2019($Million)
Table 31 CEM: Market Size, By Touch Points, 2014 – 2019 ($Million)
Table 32 CEM: Banking and Financial Services, Market Growth, By Applications, 2015 – 2019, Y-O-Y (%)
Table 33 North America Company Website Market Revenue, By Industry, 2014 - 2019($Million)
Table 34 Latin America Company Website Market Revenue, By Industry, 2014 - 2019($Million)
Table 35 Europe Company Website Market Revenue, By Industry, 2014 - 2019($Million)
Table 36 APAC Company Website Market Revenue, By Industry, 2014 - 2019($Million)
Table 37 MEA Company Website Market Revenue, By Industry, 2014 - 2019($Million)
Table 38 North America Branch/ Store Market Revenue, By Industry, 2014 - 2019($Million)
Table 39 Latin America Branch/ Store Market Revenue, By Industry, 2014 - 2019($Million)
Table 40 Europe Branch/Store Market Revenue, By Industry, 2014 - 2019($Million)
Table 41 APAC Branch/Store Market Revenue, By Industry, 2014 - 2019($Million)
Table 42 MEA Branch/Store Market Revenue, By Industry, 2014 - 2019($Million)
Table 43 North America Web Market Revenue, By Industry, 2014 - 2019($Million)
Table 44 Latin America Web Market Revenue, By Industry, 2014 - 2019($Million)
Table 45 Europe Web Market Revenue, By Industry, 2014 - 2019($Million)
Table 46 APAC Web Market Revenue, By Industry, 2014 - 2019($Million)
Table 47 MEA Web Market Revenue, By Industry, 2014 - 2019($Million)
Table 48 North America Call Center Market Revenue, By Industry, 2014 - 2019($Million)
Table 49 Latin America Call Center Market Revenue, By Industry, 2014 - 2019($Million)
Table 50 Europe Call Center Market Revenue, By Industry, 2014 - 2019($Million)
Table 51 APAC Call Center Market Revenue, By Industry, 2014 - 2019($Million)
Table 52 MEA Call Center Market Revenue, By Industry, 2014 - 2019($Million)
Table 53 North America Mobile Market Revenue, By Industry, 2014 - 2019($Million)
Table 54 Latin America Mobile Market Revenue, By Industry, 2014 - 2019($Million)
Table 55 Europe Mobile Market Revenue, By Industry, 2014 - 2019($Million)
Table 56 APAC Mobile Market Revenue, By Industry, 2014 - 2019($Million)
Table 57 MEA Mobile Market Revenue, By Industry, 2014 - 2019($Million)
Table 58 North America Social Media Market Revenue, By Industry, 2014 - 2019($Million)
Table 59 Latin America Social Media Market Revenue, By Industry, 2014 - 2019($Million)
Table 60 Europe Social Media Market Revenue, By Industry, 2014 - 2019($Million)
Table 61 APAC Social Media Market Revenue, By Industry, 2014 - 2019($Million)
Table 62 MEA Social Media Market Revenue, By Industry, 2014 - 2019($Million)
Table 63 CEM: Bfsi, Market Size, By Organization Size, 2014 – 2019 ($Million)
Table 64 CEM: Market Growth, By Organization Size, 2015 – 2019, Y-O-Y (%)
Table 65 NA Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 66 LA Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 67 Europe Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 68 APAC Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 69 MEA Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 70 NA Large Enterprises Market Revenue, By Geography, 2014 - 2019($Million)
Table 71 LA Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 72 Europe Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 73 APAC Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 74 MEA Small and Medium Business Market Revenue, By Industry, 2014 - 2019($Million)
Table 75 CEM:Market Size, By Verticals, 2014 – 2019 ($Million)
Table 76 CEM: Market Growth, By Verticals, 2015 – 2019, Y-O-Y (%)
Table 77 Customer Experience Management: Communication Services Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 78 Communication Services Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 79 Communication Services Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 80 Communication Services Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 81 Customer Experience Management: Public Sector, Energy & Utilities Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 82 Public Sector, Energy & Utilities Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 83 Public Sector, Energy & Utilities Industry Market Revenue, By Organization Size, 2014 - 201 ($Million)
Table 84 Public Sector, Energy & Utilities Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 85 Customer Experience Management: Banking, Finance & Insurance Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 86 Banking, Finance & Insurance Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 87 Banking, Finance & Insurance Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 88 Banking, Finance & Insurance Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 89 Customer Experience Management: Healthcare Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 90 Healthcare Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 91 Healthcare Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 92 Healthcare Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 93 Customer Experience Management: Automotive & Transportation Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 94 Automotive & Transportation Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 95 Automotive & Transportation Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 96 Automotive & Transportation Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 97 Customer Experience Management: Consumer Goods & Retail Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 98 Consumer Goods & Retail Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 99 Consumer Goods & Retail Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 100 Consumer Goods & Retail Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 101 Customer Experience Management: Media & Entertainment Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 102 Customer Experience Management: Media & Entertainment Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 103 Media & Entertainment Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 104 Media & Entertainment Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 105 Customer Experience Management: Travel & Hospitality Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 106 Travel & Hospitality Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 107 Travel & Hospitality Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 108 Travel & Hospitality Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 109 Customer Experience Management: Manufacturing Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 110 Manufacturing Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 111 Manufacturing Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 112 Manufacturing Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 113 Customer Experience Management: Others Industry Market Revenue, By Types, 2014 - 2019($Million)
Table 114 Others Industry Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 115 Others Industry Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 116 Others Industry Market Revenue, By Geography, 2014 - 2019($Million)
Table 117 Telco Customer Experience Management: Market Revenue, By Geography, 2014 - 2019($Million)
Table 118 CEM: Market Size, By Region, 2014 – 2019 ($Million)
Table 119 CEM: Banking and Financial Services, Market Growth, By Applications, 2015 – 2019, Y-O-Y (%)
Table 120 North America Market Revenue, By Types, 2014 - 2019($Million)
Table 121 North America Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 122 North America Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 123 Latin America Market Revenue, By Types, 2014 - 2019($Million)
Table 124 Latin America Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 125 Latin America Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 126 Europe Market Revenue, By Types, 2014 - 2019($Million)
Table 127 Europe Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 128 Europe Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 129 APAC Market Revenue, By Types, 2014 - 2019($Million)
Table 130 APAC Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 131 APAC Market Revenue, By Organization Size, 2014 - 2019($Million)
Table 132 MEA Market Revenue, By Types, 2014 - 2019($Million)
Table 133 MEA Market Revenue, By Touch Points, 2014 - 2019($Million)
Table 134 MEA Market Revenue, By Organization Size, 2014 - 2019($Million)

List of Figures

Figure 1 Customer Experience Management: Research Methodology
Figure 2 Global CEM Market: Data Triangulation and Market Forecasting
Figure 3 CEM: Market Size, 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 4 CEM Process
Figure 5 Evolution of CEM
Figure 6 Customer Experience Management: Market Segmentation
Figure 7 CEM: Time-Impact Analysis of Dynamics
Figure 8 Business Value Analysis
Figure 9 Customer Experience Management: Ecosystem
Figure 10 CEM:Market Size, By Types 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 11 CEM:Market Size, By Touchpoints 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 12 CEM: Market Size, By Organization Size 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 13 CEM: Market Size, By Verticals 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 14 Customer Experience Management: Market Size, By Verticals 2014-2019 ($Million), Market Growth, 2015-2019 (Y-O-Y %)
Figure 15 Enterprise & SMB Adoption Roadmap
Figure 16 Competitive Ecosystem

Published By: MarketsandMarkets
Product Code: MarketsandMarkets1223


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