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Summary Retailers will aim to address the following key challenges through IT in 2017: supply chain management efficiencies, offering a superior customer experience across channels, and gaining better insight from existing...

$ 2995


Summary survey of 127 retail banks suggests that ICT budgets are set to grow more than in 2014-15 in both absolute and percentage terms, as they tackle more "change the bank" rather than "run the bank" initiatives. ...

$ 2995


Summary While providers intend to make some or significant IT investments across all insurance business functions through 2016, vendors need to respond to this in relation to the current market dynamics across the sector. ...

$ 2995


Summary Global retail organizations plan stronger increases for their IT budgets in 2016 compared with 2015. No major shift in retailers' approach to combining different IT domains when comparing survey data from 2015 and ...

$ 2995


Summary While providers intend either some or significant investment across all clinically related IT domains through 2016, vendors need to view this planning against the broad range of market dynamics playing out ...

$ 2995


Summary Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just a click of a button. This has made it ev...

$ 2995


Summary In the age of rapidly changing business conditions, rising regulatory pressures have added to the overheads involved in addressing and managing escalating compliance and risk issues associated with legacy banking systems. With budget co...

$ 2995


Summary Omnichannel banking approach is the next generation of multi-channel banking. The omnichannel approach involves a harmonious integration between the different banking channels including online, mobile, social, ATMs, and physical branche...

$ 2995


Summary Insurance companies are known to house varied legacy systems that have either evolved over time within the company or have been acquired as a result of mergers and acquisitions. However, persisting with these aging systems will obstruct...

$ 2995


Summary Carriers have known for years that their legacy policy administration, claims and billing systems are out-of-date, but have largely worked around them with manual processes and one-off technology efforts. However, today's competitive en...

$ 2995


Summary An integral part of the customer information system (CIS) is the CRM system. The operations that generate revenue within an organization are primarily driven by the customer relationship management (CRM) system. Core business activities...

$ 2995


Summary Easy internet accessibility through computers, mobiles, and handheld devices has increased customers' dependence on online platforms for most things. Customers are now using these devices to seek information and updates on insurance pro...

$ 2995


Summary Marketing and sales activities drive business growth. However, the explosion of the digital marketing landscape and massive amounts of available content is further complicating sales processes, thereby making them more disjointed and in...

$ 2995

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