Black Book of Outsourcing Market Research Reports





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IntroductionThe application management services (AMS) outsourcing industry has exhibited growth in contract activity since the second half of 2009. This report combines primary research on customer satisfaction with ou...

$ 2500


IntroductionUncertain economic conditions, volatile demand, increasing fuel costs and competition added to the troubles of the global travel, tourism and leisure (TTL) sector. The slowdown in the global economy during ...

$ 2500


Report SummaryThe sales and marketing outsourcing (SMO) model has evolved from a simple method of outsourcing internal sa...

$ 2500


Report SummaryThe application development and maintenance (ADM) outsourcing industry exhibited cyclical trends between 20...

$ 2500


Report SummaryThe global document process outsourcing (DPO) industry showed positive signs in 2010, following a weak perf...

$ 2500


Report SummaryThis report finds that most providers receiving the highest rankings in the 2010 Black Book of Outsourcing ...

$ 2500


Report SummaryThe global desktop management outsourcing market showed positive signs in 2010, following a weak performanc...

$ 2500


Report SummaryThe outsourcing of datacenter services has shown a declining trend since 2008. The number of deals recorded...

$ 2500


Report SummaryThe outsourcing of information and communication technology (ICT) and business process outsourcing (BPO) se...

$ 2500


IntroductionThe global legal process outsourcing (LPO) market was worth $400m in 2010 and is expected to be worth $2.4bn by 2012. This report combines primary research on customer satisfaction with assessments of market act...

$ 2500


IntroductionThe global knowledge process outsourcing (KPO) market activity picked up in 2010 following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in...

$ 2500


IntroductionThe IT and business process outsourcing (BPO) market in the Americas was worth $260bn in 2009. Outsourcing activity in the Americas picked up in 2010, following a major slump in 2009. Contract activity in the ma...

$ 2500


IntroductionThe global human resources outsourcing (HRO) market activity picked up in 2010, following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increas...

$ 2500


IntroductionBased on publically disclosed IT services and BPO contracts, the global ICT outsourcing industry generated $64,918.6m in aggregate value during H1 2010. This report combines primary research on customer sat...

$ 2500


IntroductionThe global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a m...

$ 2500


IntroductionThe IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52 billion in 2009. This report combines primary research on customer satisfaction with assessments of market activity t...

$ 2500


IntroductionThe global outsourcing market is worth in excess of $600 billion annually. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted view ...

$ 4995


Report DescriptionIn 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corpora...

$ 2500


Report Description:The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing (AO) contracts held by 58 of the top China-centric ITO suppliers. 18 ke...

$ 2500


Report Description:The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 curre...

$ 2500


Report Description:In 2009, the Black Book IT ADM outsourcing client/user survey investigated over 850 contracts held by 2,217 of the top outsourced ADM spending corporations and organizations globally. Key f...

$ 2500

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