IntroductionThe application management services (AMS) outsourcing industry has exhibited growth in contract activity since the second half of 2009. This report combines primary research on customer satisfaction with ou...
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$ 2500
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IntroductionUncertain economic conditions, volatile demand, increasing fuel costs and competition added to the troubles of the global travel, tourism and leisure (TTL) sector. The slowdown in the global economy during ...
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$ 2500
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The sales and marketing outsourcing (SMO) model has evolved from a simple method of outsourcing internal sa...
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$ 2500
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The application development and maintenance (ADM) outsourcing industry exhibited cyclical trends between 20...
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$ 2500
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The global document process outsourcing (DPO) industry showed positive signs in 2010, following a weak perf...
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$ 2500
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This report finds that most providers receiving the highest rankings in the 2010 Black Book of Outsourcing ...
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$ 2500
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The global desktop management outsourcing market showed positive signs in 2010, following a weak performanc...
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$ 2500
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The outsourcing of datacenter services has shown a declining trend since 2008. The number of deals recorded...
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$ 2500
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The outsourcing of information and communication technology (ICT) and business process outsourcing (BPO) se...
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$ 2500
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IntroductionThe global legal process outsourcing (LPO) market was worth $400m in 2010 and is expected to be worth $2.4bn by 2012. This report combines primary research on customer satisfaction with assessments of market act...
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$ 2500
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IntroductionThe global knowledge process outsourcing (KPO) market activity picked up in 2010 following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in...
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$ 2500
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IntroductionThe IT and business process outsourcing (BPO) market in the Americas was worth $260bn in 2009. Outsourcing activity in the Americas picked up in 2010, following a major slump in 2009. Contract activity in the ma...
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$ 2500
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IntroductionThe global human resources outsourcing (HRO) market activity picked up in 2010, following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increas...
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$ 2500
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IntroductionBased on publically disclosed IT services and BPO contracts, the global ICT outsourcing industry generated $64,918.6m in aggregate value during H1 2010. This report combines primary research on customer sat...
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$ 2500
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IntroductionThe global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a m...
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$ 2500
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IntroductionThe IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52 billion in 2009. This report combines primary research on customer satisfaction with assessments of market activity t...
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$ 2500
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IntroductionThe global outsourcing market is worth in excess of $600 billion annually. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted view ...
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$ 4995
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Report DescriptionIn 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corpora...
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$ 2500
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Report Description:In 2009, the Black Book publishing and print BPO client/user survey investigated over 550 contracts held by 1,888 of the top outsourced BPO spending corporations and organizations globally.
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$ 2500
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Report Description:In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0–10 scale per KPI.K...
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$ 2500
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