http://www.reportsnreports.com/Black Book of Outsourcing Market Research Reports XML feedhttp://www.reportsnreports.com/reports/83982-2010-leading-providers-of-application-management-outsourcing-serv.htmlIntroductionThe application management services (AMS) outsourcing industry has exhibited growth in contract activity since the second half of 2009. This report combines primary research on customer satisfaction with outsourced AMS services with an assessment of market activity to present a multifaceted view of the AMS outsourcing industry.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced AMS service provision.Analysis of activity by region, industry and service type in the global AMS outsourcing market.Highlights<...Fri, 20 May 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/83983-2010-leading-ict-outsourcers-in-the-travel-tourism-and-leisure-s.htmlIntroductionUncertain economic conditions, volatile demand, increasing fuel costs and competition added to the troubles of the global travel, tourism and leisure (TTL) sector. The slowdown in the global economy during 2007&ndash;09 further impacted the TTL sector as consumers and businesses cut their spending on travel and hospitality.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced ICT service provision in the TTL sector.Complemented with assessment of IT and ICT outsourcing market activity.HighlightsThe t...Thu, 05 May 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75652-2010-leading-providers-of-outsourced-sales-and-marketing-services.htmlThe sales and marketing outsourcing (SMO) model has evolved from a simple method of outsourcing internal sales into the outsourcing of end-to-end sales and marketing activity. This report combines primary research into customer satisfaction with outsourced SMO services with assessments of market activity to present a multifaceted view of the SMO outsourcing industry.Results of the world&#39;s largest primary research project on customer satisfaction with SMO service provision.Analysis of...Thu, 14 Apr 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75651-2010-leading-providers-of-application-development-and-maintenance.htmlThe application development and maintenance (ADM) outsourcing industry exhibited cyclical trends between 2006 and 2010, with the total contract activity bottoming out in 2007. The US accounted for a significant portion of the contract activity both in terms of volume (number of contracts) and value (dollar value of contracts).Results of the world&#39;s largest primary research project on customer satisfaction with outsourced ADM service provision.Analysis of activity by region, industry ...Tue, 05 Apr 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75650-2010-leading-providers-of-document-process-outsourcing-services.htmlThe global document process outsourcing (DPO) industry showed positive signs in 2010, following a weak performance during 2008&ndash;09. However, the contracts signed in 2010 are yet to cross the 2007 levels. Majority of the respondents in the 2010 Black Book of Outsourcing customer satisfaction survey were satisfied with the services provided by DPO vendors.Results of the world&#39;s largest primary research project on customer satisfaction with outsourced document process service provision.<bulletp...Tue, 29 Mar 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75648-2010-leading-providers-of-contact-center-outsourcing.htmlThis report finds that most providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be large companies with global presence in the contact center outsourcing (CCO) space. The public sector, which includes local/central government and defense, leads in terms of outsourcing activity, providing more than 80% of the outsourcing contracts during H2 2010.Results of the world&#39;s largest primary research project on customer satisfaction with outsourced contact center service prov...Tue, 22 Mar 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75649-2010-leading-providers-of-desktop-management-outsourcing.htmlThe global desktop management outsourcing market showed positive signs in 2010, following a weak performance during 2006&ndash;09. However, the market&#39;s aggregate total contract value and number of contracts in 2010 are yet to cross the 2006 levels.Results of the world&#39;s largest primary research project on customer satisfaction with outsourced desktop management service provision.Analysis of activity by region, industry and service type in the global desktop management outsourcin...Fri, 18 Mar 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75647-state-of-the-global-datacenter-services-outsourcing-industry-2010.htmlThe outsourcing of datacenter services has shown a declining trend since 2008. The number of deals recorded in 2010 has been the lowest since 2008. There has been a decrease in the number of large deals (deals valued at more than $100m and less than $1bn) since 2009. The US was a major contributor to outsourcing in datacenter services market in 2010.Results of the world&#39;s largest primary research project on customer satisfaction with outsourced datacenter service provision.Analysis o...Thu, 17 Mar 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/75646-2010-outsourcing-by-large-enterprises.htmlThe outsourcing of information and communication technology (ICT) and business process outsourcing (BPO) services by large enterprises picked up in the second half of 2010, making H2 2010 the most successful period for outsourcing activity since H1 2008.Results of the world&#39;s largest primary research project on customer satisfaction with outsourced services provided to large enterprises.Analysis of activity by region, industry and service type in the global outsourcing market.</bulle...Fri, 25 Feb 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/60755-2010-leading-providers-of-legal-process-outsourcing.htmlIntroductionThe global legal process outsourcing (LPO) market was worth $400m in 2010 and is expected to be worth $2.4bn by 2012. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced service provision.Analysis of activity by region, industry and service type in the global outsourcing market.HighlightsThis report finds that most users of LPO services are satisfied w...Mon, 31 Jan 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/60754-2010-leading-providers-of-knowledge-process-outsourcing.htmlIntroductionThe global knowledge process outsourcing (KPO) market activity picked up in 2010 following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in terms of the number of contracts and an increase in complexity of work outsourced.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with KPO service provision.Analysis of activity by region and industry in the global KPO market.HighlightsThis report combines primary research on customer satisfaction with assessments of...Fri, 21 Jan 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/60753-state-of-the-outsourcing-industry-in-the-americas.htmlIntroductionThe IT and business process outsourcing (BPO) market in the Americas was worth $260bn in 2009. Outsourcing activity in the Americas picked up in 2010, following a major slump in 2009. Contract activity in the market saw an increase in terms of the number of large (&gt;$100m, &lt;$1bn) and mega (&gt;$1bn) deals.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced service provision in the Americas.Analysis of activity by country, industry and service type in the regional outsourcing market.HighlightsThis report find...Thu, 20 Jan 2011 00:00:00 GMThttp://www.reportsnreports.com/reports/58336-state-of-the-human-resources-outsourcing-industry-2010.htmlIntroductionThe global human resources outsourcing (HRO) market activity picked up in 2010, following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in terms of the number of small deals.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced service provision.Analysis of activity by region, industry and service type in the global HRO market.HighlightsThis report finds that most users of outsourced services are satisfied with the service delive...Wed, 29 Dec 2010 00:00:00 GMThttp://www.reportsnreports.com/reports/58335-state-of-the-global-ict-outsourcing-industry-2010.htmlIntroductionBased on publically disclosed IT services and BPO contracts, the global ICT outsourcing industry generated $64,918.6m in aggregate value during H1 2010. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted view of the ICT outsourcing industry today.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced services in the global ICT industry.Analysis of activity by region, industry and service type in the global ICT outsourcing market.Complemented by assessmen...Tue, 28 Dec 2010 00:00:00 GMThttp://www.reportsnreports.com/reports/58337-state-of-the-global-finance-and-accounting-outsourcing-industry-2.htmlIntroductionThe global outsourced finance and accounting (F&amp;A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multidimensional view of the global outsourced F&amp;A business process outsourcing market.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced F&amp;A service provision. Complemented by analysis of maHighlightsThis report finds that most users of outsourced services are satisfied with the service del...Tue, 14 Dec 2010 00:00:00 GMThttp://www.reportsnreports.com/reports/58334-outsourcing-in-the-uk-and-ireland.htmlIntroductionThe IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52 billion in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today.Features and benefitsResults of the world&#39;s largest primary research project on customer satisfaction with outsourced service provision in the UK and Ireland.Analysis of activity by region, industry and service type in the UK and Ireland&#39;s outsourcing market.HighlightsThe IT and business ...Tue, 30 Nov 2010 00:00:00 GMThttp://www.reportsnreports.com/reports/36444-the-black-book-of-outsourcing-state-of-the-outsourcing-industry-.htmlIntroductionThe global outsourcing market is worth in excess of $600 billion annually. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted view of the outsourcing industry today.Scope of this researchResults of the world&#39;s largest primary research project on customer satisfaction with outsourced service provision.Analysis of activity by region, industry and service type in the global outsourcing market.Research and analysis highlightsThis report finds a high level of satisfaction among outsourced servi...Fri, 24 Sep 2010 00:00:00 GMThttp://www.reportsnreports.com/reports/18446-2009-top-financial-services-and-investments-knowledge-process-out.htmlReport DescriptionIn 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corporations globally.In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0&ndash;10 scale per KPI.Key findingsKey finding: most important customer satisfaction KPIsCustomization, integration/implementation and vertical expertise are the most important attributes influencing KPO investment clients&#39; satisfaction with their 200...Fri, 01 Jan 2010 00:00:00 GMThttp://www.reportsnreports.com/reports/7309-2009-top-print-and-publishing-business-process-outsourcing-vendor.htmlReport Description:In 2009, the Black Book publishing and print BPO client/user survey investigated over 550 contracts held by 1,888 of the top outsourced BPO spending corporations and organizations globally. Key findingsKey finding: most important customer satisfaction KPIs Customization, interfaces, reliability and deployment are the most important attributes influencing client companies&rsquo; satisfaction with their publishing and print BPO providers.Key finding: BPO vendor satisfaction is highest among US publishers using mature Indian suppliers Strong satisfaction in the offshore segment among US clients surged to ...Sun, 01 Nov 2009 00:00:00 GMThttp://www.reportsnreports.com/reports/7321-2009-top-software-product-development-and-engineering-outosurcing.htmlReport Description:In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0&ndash;10 scale per KPI.Key findingsKey finding: most important customer satisfaction KPIs Scalability, client adaptability, flexible pricing and marginal value adds are the five most important attributes influencing SMO client satisfaction with their 2009 outsourcing providers.Key finding: vendor dissatisfaction in the current economic marketplace is uncommon in the SMO industry among top ranked suppliers Strong dissatisfaction is uncommon ...Sun, 01 Nov 2009 00:00:00 GMThttp://www.reportsnreports.com/reports/7323-2009-top-supply-chain-business-process-outsourcing-vendors-black.htmlReport Description:In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0&ndash;10 scale per KPI.Key findingsKey finding: most important customer satisfaction KPIs Scalability, client adaptability, flexible pricing and marginal value adds are the five most important attributes influencing SMO client satisfaction with their 2009 outsourcing providers.Key finding: vendor dissatisfaction in the current economic marketplace is uncommon in the SMO industry among top ranked suppliers Strong dissatisfaction is uncommon ...Sun, 01 Nov 2009 00:00:00 GMThttp://www.reportsnreports.com/reports/7214-2009-top-chinese-information-technology-outsourcing-vendors-blac.htmlReport Description:The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing (AO) contracts held by 58 of the top China-centric ITO suppliers. 18 key performance indicators (KPIs) or criteria are employed, specific to infrastructure and AO buyers within the Chinese managed IT services sector, scored on each respective vendor then ranked per KPI.Key finding: most important customer satisfaction KPIs for clients utilizing China-centric vendorsTrust, innovation, customization and reliability are the most important attributes influencing client satisfaction with their Chines...Sun, 01 Nov 2009 00:00:00 GMThttp://www.reportsnreports.com/reports/7215-2009-top-latin-american-information-technology-outsourcing-vendor.htmlReport Description:The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 current Latin American clients participated in the 2009 client experience poll.18 key performance indicators (KPIs) or criteria are employed specific to infrastructure outsourcing (IO) and application outsourcing (AO) buyers within the Latin American managed IT services sector, scored on each respective vendor and ranked per KPI.Latin American-centric providers are defined as having their headquarters and majority of service delivery centers in So...Sun, 01 Nov 2009 00:00:00 GMThttp://www.reportsnreports.com/reports/7216-2009-top-indian-offshore-applications-development-and-management-.htmlReport Description:In 2009, the Black Book IT ADM outsourcing client/user survey investigated over 850 contracts held by 2,217 of the top outsourced ADM spending corporations and organizations globally. Key findingsKey finding: most important customer satisfaction KPIsCustomization, interfaces, reliability and deployment are the most important attributes influencing client companies&rsquo; satisfaction with their ADM outsourcing providers.Key finding: ITO infrastructure vendor satisfaction is highest among mid-market vendorsClients with annual revenues from $100m to $1 billion are significantly more satisfied...Sun, 01 Nov 2009 00:00:00 GMThttp://www.reportsnreports.com/reports/7217-2009-top-energy-information-technology-outsourcing-vendors-black.htmlReport Description:In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies.18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1&ndash;10 scale per KPI.Key findingsKey finding: most important customer satisfaction KPIs Vertical expertise, innovation, customization and best of breed technology are the most important attributes influencing energy ITO client satisfaction with their 2009 outsourcing providers. Key finding: vendor dissatisfaction is uncommon in the ...Sun, 01 Nov 2009 00:00:00 GMT